Tariff-quality equilibrium and its implications for telecommunications regulation
暂无分享,去创建一个
[1] Douglas C. Pitt,et al. Convergence auditing: the context of improved billing service – with reference to the experience of British Telecom , 1999 .
[2] Patrick Xavier. Monitoring telecommunications deregulation through international benchmarking , 1996 .
[3] Al C. Endres,et al. The evolution of quality management within telecommunications , 1994, IEEE Communications Magazine.
[4] John G. Lynch,et al. Regulatory measurement and evaluation of telephone service quality , 1994 .
[5] John G. Lynch,et al. The measurement and encouragement of telephone service quality , 1992 .
[6] V. Zeithaml. Delivering Quality Service , 1990 .
[7] L. Brewer. Customer needs and quality of service: A major issue , 1989 .
[8] Bruce L. Egan. US telecommunications deregulation: Implications for industry structure and social welfare , 1988 .
[9] Antony P. Oodan,et al. Quality of service in telecommunications , 1997 .
[10] T. Cook,et al. Quasi-experimentation: Design & analysis issues for field settings , 1979 .
[11] David W. Martin,et al. Doing psychology experiments , 1977 .