PENGARUH GAYA KEPEMIMPINAN TERHADAP KUALITAS JASA PELAYANAN KAS DI BANK INDONESIA

Abstrak Penelitian ini bertujuan untuk mengetahui besarnya persentase dan bagaimana pengaruh antara gaya kepemimpinan terhadap kualitas jasa pelayanan kas di Bank Indonesia. Pengamatan terhadap kualitas jasa pelayanan kas di Bank Indonesia dilakukan melalui metode survei dengan cara mengumpulkan data dari responden yang didapat dari penyebaran angket secara langsung kepada petugas kas sendiri maupun masyarakat di loket pelayanan kas. Dalam penelitian ini, analisis yang digunakan adalah analisis regresi linier sederhana dengan bantuan program SPSS 21. Hasil Penelitian menunjukkan bahwa terdapat hubungan yang sedang tetapi tidak signifikan pengaruh antara gaya kepemimpinan dengan kualitas jasa pelayanan kas di Bank Indonesia. Gaya Kepemimpinan (variabel independen) yang diteliti memiliki hubungan sebesar 27,2% terhadap kualitas jasa pelayanan kas di Bank Indonesia dan sisanya 72,8% ditentukan oleh faktor lain. Kata kunci : Gaya Kepemimpinan, Kualitas Jasa Pelayanan Abstract This research aimed to know how much percentation and how the relationship between leadership style against the quality of cash service in Indonesian Bank. Observation agaisnt the quality of cash service in Indonesia Bank made across survey approach by collecting data from respondents were obtained from indonesia bank officers and people in cash service room. In this research, The analyse which was used was simple regression analysis with SPSS 21 program. The result of the research showed that had middle relationship but not significant impact between leadership style with the quality of cash service in Indonesia Bank. Leadership style (independent variable) was researched which had relationship around 27,2% against the quality of cash service in Bank of Indonesia and the rest arounded 72,8% was determined by the another factor. Keywords: Leadership Style, The Quality of service