BENEFITS OF APPLYING QUALITY MANAGEMENT TECHNIQUES TO SUPPORT SUPPLY CHAIN MANAGEMENT

As the customer demands change, businesses grow, technology evolves, and the competition gets more intense companies realize the importance of managing their supply chains. Quality management (QM) is a well-accepted system of management that aims at long term success through continuous improvement, which is supported by various quality techniques. This paper addresses that blending QM and SCM would result in higher benefits than their sole application. Until now, research has mainly studied the critical QM factors and their effects on supply chain processes and supply chain performance. However, there is little evidence that addresses the benefits of applying QM techniques to support SCM activities. This paper tries to shed some light on this issue with the help of three case studies taken from industry and aims to explore how QM techniques support and improve SCM activities throughout the supply chain.

[1]  Charles R. Matthews,et al.  Linking the supply chain to TQM , 2008 .

[2]  E. J. Flynn,et al.  Synergies between supply chain management and quality management: emerging implications , 2005 .

[3]  Johnson Aimie Edosomwan.  Productivity and Quality Improvement , 1988 .

[4]  Angappa Gunasekaran,et al.  TQM is suppy chain management , 2003 .

[5]  Sanjay L. Ahire,et al.  Development and Validation of TQM Implementation Constructs , 1996 .

[6]  S. George,et al.  Total quality management : strategies and techniques proven at today's most successful companies , 1994 .

[7]  Leonard Steinborn.  International Organization for Standardization ISO 9001:2000 Quality Management Systems — Requirements , 2004 .

[8]  Hesan A. Quazi,et al.  Critical factors in quality management and guidelines for self-assessment: The case of Singapore , 1998 .

[9]  Pietro Romano,et al.  Quality Management in a Supply Chain Perspective - Strategic and Operative Choices in a Textile-Apparel Network , 2001 .

[10]  Christian N. Madu,et al.  The relationship between supply chain quality management practices and organizational performance , 2001 .

[11]  William J. Kolarik,et al.  Creating quality : concepts, systems, strategies, and tools , 1995 .

[12]  Robert J. Trent.  APPLYING TQM TO SCM , 2001 .

[13]  K. Tan,et al.  Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance , 2005 .

[14]  B. Beamon.  Supply chain design and analysis:: Models and methods , 1998 .

[15]  S. Pettit,et al.  Improving supply chain performance through quality management in a global distribution environment , 2005 .

[16]  Timon C. Du,et al.  Applying Six-Sigma to Supplier Development , 2004 .

[17]  Juan José Tarí,et al.  Critical factors and results of quality management: An empirical study , 2003 .

[18]  C. Madu,et al.  Identifying Critical Success Factors for Supply Chain Quality Management (SCQM) , 2001 .

[19]  M. Malhotra,et al.  Defining the concept of supply chain quality management and its relevance to academic and industrial practice , 2005 .

[20]  S. Chopra,et al.  Supply Chain Management: Strategy, Planning & Operation , 2007 .

[21]  J. Hershauer,et al.  TOTAL QUALITY MANAGEMENT IN THE SUPPLY CHAIN : WHAT IS ITS IMPACT ON PERFORMANCE? , 1997 .

[22]  J. Hambrecht.  Innovation and Technology Management , 2008 .

[23]  Zach G. Zacharia,et al.  DEFINING SUPPLY CHAIN MANAGEMENT , 2001 .

[24]  Christian N. Madu,et al.  A structural equation model of supply chain quality management and organizational performance , 2005 .

[25]  J. Winch,et al.  Supply Chain Management: Strategy, Planning, and Operation , 2003 .

[26]  Yash P. Gupta,et al.  Statistical Process Control at Motorola's Austin Assembly Plant , 1993 .

[27]  Gopal K. Kanji,et al.  Business Excellence model for supply chain management , 1999 .

[28]  Martí Casadesús,et al.  How improving quality improves supply chain management: empirical study , 2005 .