ATMS MANPOWER/PERSONNEL 'DESIGN' CONSIDERATIONS UNDER A DESIGN-BUILD APPROACH

Operational personnel at two Advanced Traffic Management System (ATMS) sites in the U.S. responded to a survey developed by the University of North Carolina Highway Safety Research Center. The survey was conducted in order to provide the North Carolina Department of Transportation (NCDOT) with information from current users' perspectives on the manpower/personnel factors important to the design, operations, and maintenance of a 15-mile IVHS freeway management system to be developed in the Charlotte, N.C. area. The results are discussed in terms of the minimum educational requirements for ATMS "operators," the perceived relationship of the ATMS operator's job to other jobs lying along a continuum of "supervisory control," the perceived importance of individual skills identified in an FHWA study of IVHS staffing and education needs, issues related to career advancement and personnel retention, as well as the impact of the prevailing ATMS concept of operations on future system growth and expansion.