Message from the CeSCop/ProMoS 2016 Workshop Chairs

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[1]  Noël Crespi,et al.  Enterprise Social Systems: The What, the Why, and the How , 2015, 2015 IEEE 17th Conference on Business Informatics.

[2]  Jian Pei,et al.  Email mining: tasks, common techniques, and tools , 2013, Knowledge and Information Systems.

[3]  Flávia Maria Santoro,et al.  eMail Mining: Knowledge intensive process discovery through e-mails , 2012, Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design (CSCWD).

[4]  Bo Hu,et al.  Refining Process Models through the Analysis of Informal Work Practice , 2011, BPM.

[5]  Jianmin Wang,et al.  Mining process models with non-free-choice constructs , 2007, Data Mining and Knowledge Discovery.

[6]  K. MedeirosA.,et al.  Genetic process mining , 2007 .

[7]  Fernanda B. Viégas,et al.  Visualizing email content: portraying relationships from conversational histories , 2006, CHI.

[8]  Wil M. P. van der Aalst,et al.  Workflow mining: discovering process models from event logs , 2004, IEEE Transactions on Knowledge and Data Engineering.

[9]  Boudewijn F. van Dongen,et al.  Process Mining for Ubiquitous Mobile Systems: An Overview and a Concrete Algorithm , 2004, UMICS.

[10]  Paul P. Maglio,et al.  Expertise identification using email communications , 2003, CIKM '03.

[11]  Yi Zhang,et al.  Graph-based ranking algorithms for e-mail expertise analysis , 2003, DMKD '03.

[12]  Dennis M. Wilkinson,et al.  E-Mail as Spectroscopy: Automated Discovery of Community Structure within Organizations , 2003, Inf. Soc..

[13]  Dimitrios Gunopulos,et al.  Mining Process Models from Workflow Logs , 1998, EDBT.

[14]  Bruce Krulwich,et al.  The ContactFinder Agent: Answering Bulletin Board Questions with Referrals , 1996, AAAI/IAAI, Vol. 1.

[15]  Dan I. Moldovan,et al.  Acquisition of semantic patterns for information extraction from corpora , 1993, Proceedings of 9th IEEE Conference on Artificial Intelligence for Applications.

[16]  Purnima S. Sangle,et al.  Contemporary challenges in CRM technology adoption: a multichannel view , 2014 .

[17]  Ricardo Seguel,et al.  Process Mining Manifesto , 2011, Business Process Management Workshops.

[18]  Romain Laroche,et al.  Raisonnement sur les incertitudes et apprentissage pour les systèmes de dialogue conventionnels , 2010 .

[19]  Wil M.P. van der Aalst,et al.  Process mining with the HeuristicsMiner algorithm , 2006 .