Context and Intent in Call Processing

A new feature set suited for IP telephony is described. The user value of this feature set is discussed in terms of social science results. This feature set supports natural human collaboration within a human environment. The use by humans of casual awareness to support collaboration is discussed and models taken from architectural research are used to show how casual awareness may be facilitated within the physical and communication environments. A tripartite policy-based architecture is described which can support this new feature set is described.

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