A decision support system for healthcare system quality improvement in blood centres: a case from Turkey

ABSTRACT Health-care facilities around the world are evolving in order to provide more efficient health-care services. This involves adopting new technologies to achieve projected productivity goals. The developments through information technologies, facilitate the mechanisms in many areas such as the health-care systems. This study proposes Service-Orientated Architecture (SOA) to provide an integrated system to support effective communication among previously disconnected systems. This was applied in a health-care enterprise responsible for blood collection and distribution. The results of the study show that by combining databases, knowledge bases and regulations with SOA feeds, remarkable improvements can be obtained, compared to previously used systems.

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