Processes of Reminding and Requesting in Supporting People with Special Needs: Human Practices as Basis for Modeling a Virtual Assistant?

The text reports findings of a case study based on the investigation of reminding activities and request practices in the specific context of supported living. These activities turn out to be highly adaptive processes that are embedded in complex assistive networks. The process of reminding and requesting represents a central practice deployed by the assistive institutional and social environment. It suggests to provide a consistent structure that meets individual needs in everyday life of cognitively impaired people. In the light of the development and engineering of assistive technologies we discuss if and how human practices could serve as a basis for modeling an Embodied Conversational Agent (ECA) based assistive system for cognitively impaired people with respect to the adherence of their autonomy.

[1]  Anna Lindström,et al.  Language as social action: A study of how senior citizens request assistance with practical tasks in the Swedish home help service , 2005 .

[2]  Stefan Kopp,et al.  A conversational virtual human as autonomous assistant for elderly and cognitively impaired users? Social acceptability and design considerations , 2013, GI-Jahrestagung.

[3]  Csr Young,et al.  How to Do Things With Words , 2009 .

[4]  Stefan Kopp,et al.  Toward a Virtual Assistant for Vulnerable Users: Designing Careful Interaction , 2012, SMIAE@ACL.

[5]  Karsten Weber,et al.  Ethische Fragen im Bereich Altersgerechter Assistenzsysteme , 2013 .

[6]  Hideaki Kuzuoka,et al.  Prior-to-request and request behaviors within elderly day care: Implications for developing service robots for use in multiparty settings , 2007, ECSCW.

[7]  V. Gill,et al.  Accomplishing a request without making one: A single case analysis of a primary care visit , 2001 .

[8]  C. Goodwin.  Conversational Organization: Interaction Between Speakers and Hearers , 1981 .

[9]  P. Drew,et al.  Contingency and Action: A Comparison of Two Forms of Requesting , 2008 .

[10]  Susanne Iwarsson,et al.  Home as a signification of independence and autonomy: Experiences among very old Swedish people , 2007, Scandinavian journal of occupational therapy.

[11]  L. Winner.  DO ARTIFACTS HAVE (cid:1) POLITICS? , 2022 .

[12]  Theodor Lewandowski.  Pragmatische Aspekte in Grammatiken des Deutschen , 1984 .

[13]  A. Lindström.  Language as social action: A study of how senior citizens request assistance with practical tasks in the Swedish home help service , 2005 .

[14]  Maria Klara Wolters,et al.  User-centred multimodal reminders for assistive living , 2011, CHI.

[15]  Stefan Kopp,et al.  Virtual Agents as Daily Assistants for Elderly or Cognitively Impaired People - Studies on Acceptance and Interaction Feasibility , 2013, IVA.

[16]  Jörg Peters,et al.  Gesprächsanalytisches Transkriptionssystem 2 (GAT 2) , 2009 .

[17]  Jeroen van den Hoven,et al.  ICT and Value Sensitive Design , 2006, The Information Society.

[18]  Karola Pitsch,et al.  Fallstudien zur Alltagsrelevanz von Zeit- und Kalenderkonzepten , 2016, Mensch & Computer.

[19]  Penny Duquenoy,et al.  The Information Society: Innovation, Legitimacy, Ethics and Democracy In honor of Professor Jacques Berleur s.j. - Proceedings of the Conference "Information Society: Governance, Ethics and Social Consequences", University of Namur, Belgium 22-23 May 2006 , 2007, The Information Society.

[20]  Hermie Hermens,et al.  MyHealthFrame - Design and Evaluation of a Minimally Invasive Communication Platform for Telemedicine Services Aimed at Older Adults , 2016, HEALTHINF.

[21]  Lucy Suchman.  Plans and situated actions: the problem of human-machine communication , 1987 .

[22]  Karola Pitsch,et al.  Virtuelle Assistenten als verbindende Schnittstelle zu verschiedenen Unterstützungssystemen , 2014 .

[23]  Stefan Kopp,et al.  Entering Appointments: Flexibility and the Need for Structure? , 2015, GSCL.

[24]  Stefan Kopp,et al.  Adaptive Grounding and Dialogue Management for Autonomous Conversational Assistants for Elderly Users , 2015, IVA.

[25]  Werner Rammert.  Technik in Aktion: verteiltes Handeln in soziotechnischen Konstellationen. , 2003 .