Recovery from Interruptions: Knowledge Workers' Strategies, Failures and Envisioned Solutions

Abstract : This paper presents qualitative results from interviews with knowledge workers about their recovery strategies after interruptions. Special focus is given to when these strategies fail due to the nature of the interruption and existing computer support. Potential solutions offered by participants to overcome some of these problems are presented. These findings will benefit researchers and designers in the area of task-centric applications, especially in the area of support for recovery from interruptions.

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