Driving Process Innovation: The Application of a Role-Based Governance Model at Lufthansa Technik

Many stakeholders are involved in process operation and, consequently, also in process improvement and innovation. For the coordination of all stakeholders, an effective governance model with clearly defined roles and tasks can support process-oriented decision-making, which drives improvement and innovation. In this chapter, such a Business Process Management governance model is introduced. The role-based model FAR+ (Framework for Assignment of Responsibilities) provides precise assignment of process accountabilities and responsibilities. In the following, we apply FAR+ to an exemplary process at Lufthansa Technik. Based on this application, we derive implications for research and practice.

[1]  Dax D. Jacobson,et al.  Business Process Governance , 2010 .

[2]  Tonia De Bruin,et al.  Business process management : theory on progression and maturity , 2009 .

[3]  J. Spender,et al.  Managing the Uncertainties of Innovation: Extending Thompson (1967) , 1995 .

[4]  Ron Fisher,et al.  Using BPM governance to align systems and practice , 2011, Bus. Process. Manag. J..

[5]  P. Weill,et al.  IT Governance , 2017 .

[6]  A. Spanyi.  Business Process Management Governance , 2010 .

[7]  Thomas H. Davenport,et al.  Process Innovation: Reengineering Work Through Information Technology , 1992 .

[8]  Jan vom Brocke,et al.  Business Process Management: Potentials and Challenges of Driving Innovation , 2015, BPM.

[9]  Sven Laumer,et al.  Why do People Reject Technologies? - Towards an Understanding of Resistance to IT-induced Organizational Change , 2010, ICIS.

[10]  Tim Weitzel,et al.  How to Achieve Operational Business-IT Alignment: Insights from a Global Aerospace Firm , 2012, MIS Q. Executive.

[11]  Wasana Bandara,et al.  Expertise in Business Process Management , 2015, Handbook on Business Process Management.

[12]  A. Braganza,et al.  Strategic integration: developing a Process–Governance Framework , 2000 .

[13]  J. Brocke,et al.  Handbook on Business Process Management 1 , 2010 .

[14]  Michael Rosemann,et al.  Towards a Business Process Management Maturity Model , 2005, ECIS.

[15]  David Loshin.  Master Data Management , 2008 .

[16]  Torstein Nesheim,et al.  Balancing Process Ownership and Line Management in a Matrix-like Organization , 2011 .

[17]  Tim Weitzel,et al.  Setting Up and Managing Business Process Standardization: Insights from a Case Study with a Multinational E-Commerce Firm , 2010, 2010 43rd Hawaii International Conference on System Sciences.