Determinants of firms' knowledge management system implementation: An empirical study

Abstract As knowledge becomes an increasingly valuable and important organizational asset, many firms anticipate that implementing the knowledge management systems (KMS) will effectively support and enhance organizational knowledge management activities. Even some firms regard KMS as an emerging and powerful source of competitive advantages. However, the implementation of KMS differs from that of traditional enterprise information systems. The implementation of KMS is difficult and risky since these systems are unstructured and so technologically innovative. Thus, effort is required to identify determinants affecting KMS implementation in businesses. Based on innovation diffusion theory and technology-organization-environment framework, this study develops and tests an integrated model of knowledge management systems implementation for businesses. Survey data were collected from 291 businesses in Taiwan. Confirmatory factor analysis and logistic regression technique were used test the hypothesized relationships. The results show that technological innovation factors (perceived benefits, complexity, and compatibility), organizational factors (top management support, organizational culture), and environmental factors (competitive pressure) are significant influences on KMS implementation in firms. Finally, the implications and future research on KMS implementation are discussed.

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