u-Help: Supporting Helpful Communities with Information Technology

When people need help with day-to-day tasks they turn to family, friends or neighbours to help them out. Despite an increasingly networked world, technology falls short in supporting such daily tasks. u-Help provides a platform for building a community of helpful people and supports them in finding volunteers for day-to-day tasks. It relies on three techniques that allow a requester and volunteer to find one another easily, and build up a community around such provision of services. First, we use an ontology to distinguish between the various tasks that u-Help allows people to provide. Second, a computational trust model is used to aggregate feedback from community members and allows people to discover who are good or bad at performing the various tasks. Last, a flooding algorithm quickly disseminates requests for help through the community.