Making a Perfect 'Gin and Tonic': Mass-Customisation Using Holons

The paper presents a model of mass-customisation in manufacturing based on designing and deploying intelligent software agents. We illustrate how this mass-customisation would work in a novel scenario — making a perfect ‘Gin and Tonic’. We also discuss some of the benefits this balanced approach can offer businesses in terms of pragmatic holonic software engineering within complex environments and a formal representation of holon operations to academia.