Process Oriented Knowledge Management - IT System and Case Study

The paper describes the methodology of process oriented knowledge management and an IT system which has been developed in a German publicly funded research project. The case study describes the activities while implementing the ideas of process oriented knowledge management in a large German infrastructure service provider. The description includes the occurred challenges during the implementation, e. g. organisational bottlenecks and the question, how detailed a process has to be modelled. The solution of these challenges is described as part of the paper as well as examples of the information considered and identified potentials for benefits of the approach.