Designing Collaboration Support for Dynamic Environments

Abstract: Collaboration within the product lifecycle can be defined as an integrated and information-driven approach that includes people, procedure and technology. In such processes, experts from different areas related to the product collaborate with each other, in different phases of the lifecycle. For example, in the usage phase, according to new maintenance strategies such as predict and prevent (PaP), maintenance teams formed by designers and maintenance experts have to work together to formulate the diagnosis of a certain product, preventing its downtime or breakdown. However, such task can be challenging because of the dynamics of the situation. In some cases the available time for collaboration can be limited and the performance of a product can quickly change. Therefore, in order to overcome such challenges, we present a system model to support collaboration in such a situation. This system supports the provision of product data streams, during the whole lifecycle on real-time and adapts the collaboration tools proposed by teams.

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