Groupware and workflow: a survey of systems and behavioral issues

This course describes the origin and composition of groupware and workflow management, and discusses significant behavioral and social (as contrasted with technical) challenges to successful development. Recent research prototypes and commercial products are covered, focusing on advances in supparting communication, cooperation, and coordination (primarily through workflow management). Finatly, we describe several approaches to addressing the behavioral and social obstacles. Video illustrations of systems and issues are used throughout the tutorial.