7 UNDERSTANDING THE DYNAMICS OF DIVERSITY IN DECISION-MAKING TEAMS

Changing work-force demographics and new organizational forms are increasing the diversity of work teams in general and decision-making teams in particular. Given these environmental changes, work teams that are diverse in terms of sex, race, ethnicity, national origin, area of expertise, organizational affiliation, and many other personal characteristics are increasingly common. Diversity may lead to a variety of different consequences for decision-making teams. Consider, as a hypothetical example, an academic selection committee searching for a department chair. The members' diverse perspectives would undoubtedly influence the decision process. If managed well, their discussions might eventually result in the hiring of a Nobel laureate. If badly mismanaged, others at higher levels might usurp the selection committee's choice of a new leader. The purpose of this chapter is to present a framework for understanding the dynamics of diversity in work teams. We first describe the types of diversity that characterize today's work teams. Next, we present a general framework for analyzing how

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