Hispabot-Covid19: the official Spanish conversational system about Covid-19

Hispabot-Covid19 is a conversational system developed for the Spanish Government to provide responses to frequently asked questions related to the pandemic originated by Covid-19 and its implications in Spain. The system received more than 350,000 queries between April and June 2020, being a clear example of how conversational systems can be applied to reduce the pressure on the health emergency phone lines and to provide 24/7 access to information and services using natural language. In this paper, we describe the main features of the HispabotCovid19 system.