The Management of Knowledge Resources in SMEs: An Australian Case Study

Purpose – The paper's aim is to examine processes used to control the management of knowledge resources in small and medium enterprises (SMEs) and to compare the findings with the underlying assumptions and prescriptions of intellectual capital guidelines designed for SMEs.Design/methodology/approach – An in‐depth case study of a successful Australian SME is conducted to identify the means used to control strategizing and the management of knowledge resources.Findings – It was found that informal, intensive dialogue based processes, structured by an overriding management philosophy, governed strategization and the management of knowledge resources. These governance processes were affected by a combination of formal and informal controls and serendipitous outcomes.Research limitations/implications – The paper examines only one organization and the study can be extended to other SMEs to develop more detailed specific policy recommendations.Practical implications – Intellectual capital management guidelines ...

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