TQM implementation elements for manufacturing excellence

Purpose – Total quality management (TQM) is considered a very important factor for the long‐term success of an organization. However, there exist a lot of international quality awards, apart from different versions of national quality awards (NQAs), developed by the governments of many countries based on these well‐established awards. In addition to these awards, there are a plethora of frameworks proposed by various researchers and consultants. Hence, many organizations are not in a position to understand clearly the concept of TQM, in terms of knowing what has to be implemented and what area to focus on. To overcome these issues, this paper attempts to present a list of TQM implementation elements for manufacturing excellence. These elements can be undertaken by any manufacturing organization striving for excellence.Design/methodology/approach – A literature review was carried out to provide a brief overview about the 28 models, awards and frameworks given by national, international agencies and individ...

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