Cold Comfort Matters - How Channel-Wise Emotional Strategies Help in a Customer Service Chatbot
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Liuxin Zhang | Jiangtao Gong | Changjian Hu | Yu Zhang | Guoguang Zhao | Mingming Liu | Qicheng Ding | Penghui Xu | Qianying Wang | Changjian Hu | Guoguang Zhao | Liuxin Zhang | Jiangtao Gong | Qianying Wang | Qicheng Ding | Mingming Liu | Yu Zhang | Penghui Xu
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