Modelling Web-Based Banking Systems: Story Boarding and User Profiling

Electronic Business applications are often implemented using web-based Information Systems, in which human-to-human interaction is replaced by human-computer interaction. To design systems that meet both the users’ needs and the business intentions of the service provider requires anticipating the users’ behaviour. User profiles can be used to classify user needs as well as the various kinds of system support for them. For this end also analysis and description of story boards, i.e., navigation paths of users through the system can used. In this article the problems of story boarding and user profiling are approached in the context of loan application systems as a typical banking application.