Creating Realistic Synthetic Incident Data

The utilisation of the full flexibility of on-demand IT service provisioning requires in-depth knowledge on service performance. Otherwise reduction in cost going along with an increase of availability cannot be achieved. Thus, IT service decision methods incorporating IT service incident data are required. However, a lot of these models cannot be evaluated in a satisfactory fashion due to the lack of real-world incident data. To address this problem, we identify the need for realistic synthetic incident data for IT services. We stipulate the composition of this incident data and proclaim a procedure enabling the creation of realistic synthetic incident data for IT services allowing for a thorough evaluation of any formal decision model that relies on these forms of data sources.