Customer Experience in e-Retailing : An empirical model of Antecedents and Outcomes

Susan Rose a,∗, Moira Clark a,1, Phillip Samouel b,2, Neil Hair c,3 a Henley Business School, University of Reading, Greenlands, Henley-on-Thames, Oxfordshire RG9 3AU, UK b Kingston Business School, Kingston University, Kingston Hill, Kingston-upon-Thames, Surrey KT2 7LB, UK c E.Philip Saunders College of Business, Rochester Institute of Technology, 108 Lomb Memorial Drive, Rochester, NY 14623, USA

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