Experience Research: a Methodology for Developing Human-centered Interfaces

At the turn of the century, a distinguished group of researchers identified the potential devastating effects of rapid technological developments, as described by the generalized Moore’s law, for the balanced relationship between humans and technology (Aarts et al., 2001). Whilst not ignoring the threads and risks of so called technology push, the Ambient Intelligence Ambient Intelligence (AmI) vision was introduced to emphasize the positive contribution these technologies could bring to our daily lives. Within the AmI vision human needs are positioned centrally and technology is seen as a means to enrich our life. In course terms Ambient Intelligence refers to the embedding of technologies into electronic environments that are sensitive and responsive to the presence of people.

[1]  H. Hunt Consumer Satisfaction, Dissatisfaction, and Complaining Behavior , 1991 .

[2]  P. Kotler Atmospherics as a Marketing Tool , 1974 .

[3]  F. A. Moss,et al.  Are you socially intelligent , 1927 .

[4]  Edward Lank,et al.  Proceedings of Graphics Interface 2007 , 2007 .

[5]  Sheryl Staub-French,et al.  Qualitative analysis of visualization: a building design field study , 2008, BELIV.

[6]  Susana Rubio,et al.  Evaluation of Subjective Mental Workload: A Comparison of SWAT, NASA‐TLX, and Workload Profile Methods , 2004 .

[7]  P. Hancock,et al.  Human Mental Workload , 1988 .

[8]  S. Hart,et al.  Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research , 1988 .

[9]  Andrew F. Monk User-Centred Design , 2000 .

[10]  Naomi Gerstel,et al.  Commuter marriages: A review. , 1982 .

[11]  Brian Scassellati,et al.  Infant-like Social Interactions between a Robot and a Human Caregiver , 2000, Adapt. Behav..

[12]  E. Thorndike Intelligence and its uses. , 1920 .

[13]  Pieter Jan Stappers,et al.  Contextmapping: experiences from practice , 2005 .

[14]  James H. Aylor,et al.  Computer for the 21st Century , 1999, Computer.

[15]  Yong-Soon Kang,et al.  The Importance of Consumer Market Interactions as a Form of Social Support for Elderly Consumers , 1996 .

[16]  Andrew F. Monk,et al.  User-Centred Design , 2000, Encyclopedia of Database Systems.

[17]  A. James,et al.  EthnoModel: An Approach for Developing and Evaluating CSCW Systems , 2005, 2005 IEEE Intelligent Data Acquisition and Advanced Computing Systems: Technology and Applications.

[18]  Alex S. Taylor Teenage ‘ Phone-talk ’ and its Implications for Design , .

[19]  J. Rossiter,et al.  Store atmosphere: an environmental psychology approach , 1982 .

[20]  Boris E. R. de Ruyter,et al.  Ambient assisted-living research in carelab , 2007, INTR.

[21]  Ann Barnes,et al.  Beyond the “wow” factor—Evaluating multimedia language learning software from a pedagogical viewpoint , 1998 .

[22]  N. Fagley,et al.  Appreciation: individual differences in finding value and meaning as a unique predictor of subjective well-being. , 2005, Journal of personality.

[23]  L. A. Peplau,et al.  Sex differences in same-sex friendship , 1982 .

[24]  R. Hogan,et al.  Development of an empathy scale. , 1969, Journal of consulting and clinical psychology.

[25]  J. Mayer,et al.  The experience and meta-experience of mood. , 1988, Journal of personality and social psychology.

[26]  P. Vernon,et al.  Some Characteristics of the Good Judge of Personality , 1933 .

[27]  Gordon R. Foxall,et al.  The emotional texture of consumer environments: A systematic approach to atmospherics , 1997 .

[28]  Boris E. R. de Ruyter,et al.  Assessing the effects of building social intelligence in a robotic interface for the home , 2005, Interact. Comput..

[29]  R. Westbrook,et al.  Intrapersonal Affective Influences on Consumer Satisfaction with Products , 1980 .

[30]  Karen Holtzblatt,et al.  Contextual design , 1997, INTR.

[31]  Ben Shneiderman,et al.  An applied ethnographic method for redesigning user interfaces , 1995, Symposium on Designing Interactive Systems.

[32]  Gilbert Cockton,et al.  Modified contextual design as a field evaluation method , 2006, NordiCHI '06.

[33]  Robert J. Sternberg,et al.  Social Intelligence and Decoding Skills in Nonverbal Communication , 1985 .

[34]  Boris E. R. de Ruyter,et al.  User Centered Research in ExperienceLab , 2007, AmI.

[35]  Anu Kankainen,et al.  Usability testing of mobile applications: a comparison between laboratory and field testing , 2005 .

[36]  R. Oliver Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. , 1977 .

[37]  Gregory D. Abowd,et al.  Human-Computer Interaction, third edition , 2004 .

[38]  J. Russell,et al.  An approach to environmental psychology , 1974 .

[39]  Boris E. R. de Ruyter,et al.  Measuring the Response Bias Induced by an Experience and Application Research Center , 2009, AmI.

[40]  R. Baumeister,et al.  The need to belong: desire for interpersonal attachments as a fundamental human motivation. , 1995, Psychological bulletin.

[41]  Mary Corbett,et al.  SUMI: the Software Usability Measurement Inventory , 1993, Br. J. Educ. Technol..

[42]  M. Ford,et al.  A further search for social intelligence. , 1983 .

[43]  Carman Neustaedter,et al.  A digital family calendar in the home: lessons from field trials of LINC , 2007, GI '07.