COST SAVINGS FROM MANAGING HIGH-RISK PATIENTS

Healthcare information technology (IT) Although significant investment is being directed toward clinical IT, we should not lose sight of what can be achieved by focusing also on operational (i.e., administrative) IT systems. For example, data on waiting times throughout the care delivery process are virtually unobtainable, thereby masking inefficiencies and making it harder to redesign operations. Unlike clinical IT, operational IT systems already exist; they just need to be directed to measure appropriate statistics.