TWiki for knowledge building and management

Purpose – The purpose of this paper is to report on a study examining the effectiveness of TWiki, an open‐source online collaborative groupware, in facilitating students' co‐construction of knowledge in their group work. The paper focuses on the groupware's impact on knowledge management, in terms of knowledge creation, capture, sharing and transfer. It also discusses some of the obstacles faced by students in using the software and how these can be addressed.Design/methodology/approach – In this study, TWiki was used in structuring the knowledge‐building environment for group projects in an undergraduate course on knowledge management. Students created a chapter for a wikibook. Wiki templates were designed for the course to help with the organisation of contents in TWiki. A questionnaire and individual interviews were used to collect student opinions on the advantages and disadvantages of using the wiki software for their projects.Findings – Overall, students were generally positive about the effectivene...

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