The process of customer/supplier collaboration in innovation projects – A literature review

The economic and industrial context motivates companies to develop strategies to maintain or improve their competitive advantage. A strategy increasingly used is collaboration with suppliers, specifically for the development of innovation projects. However, mixing different organizational structures and cultures is a challenge for companies. The literature presents several key factors, barriers, skills and practices about customer/supplier collaboration, but there is no model that presents a multidimensional vision of the collaborative process. Therefore, the aim is to propose the theoretical bases of a descriptive framework of the collaboration process between customer and supplier in innovation projects. From a literature review, five dimensions are proposed: ecosystem, strategy, organizational, operational and competencies. Each dimension groups collaboration factors that allow to describe the process.

[1]  Holger Schiele.  Early Supplier Integration: The Dual Role of Purchasing in New Product Development , 2010 .

[2]  Lisa Melander,et al.  Customer and Supplier Collaboration in Green Product Innovation: External and Internal Capabilities , 2018 .

[3]  Barton A. Weitz,et al.  Creativity in Buyer-Seller Relationships: The Role of Governance , 2008 .

[4]  Poul Houman Andersen,et al.  Supplier involvement in NPD: A quasi-experiment at Unilever , 2016 .

[5]  Stephan M. Wagner,et al.  Supplier Innovation Push , 2018 .

[6]  Lars Bengtsson,et al.  Exploiting supplier innovativeness through knowledge integration , 2013, Int. J. Technol. Manag..

[7]  Henry Chesbrough,et al.  Open Innovation: The New Imperative for Creating and Profiting from Technology , 2003 .

[8]  Martin Duval,et al.  Open innovation : Développez une culture ouverte et collaborative pour mieux innover , 2014 .

[9]  Usha Ramanathan,et al.  Performance of supply chain collaboration - A simulation study , 2014, Expert Syst. Appl..

[10]  John B. Cullen,et al.  Supplier and Customer Involvement in New Product Development Stages: Implications for New Product Innovation Outcomes , 2018 .

[11]  Kee-hung Lai,et al.  Adopting an Open Innovation Program with Supply Chain Management in China: A Case Study , 2018 .

[12]  Kwai-Sang Chin,et al.  Identifying and prioritizing critical success factors for conflict management in collaborative new product development , 2005 .

[13]  Christina Öberg,et al.  Trust in open innovation – the case of a med-tech start-up , 2017 .

[14]  M. Beaulieu,et al.  The determinants of successful collaboration: A review of theoretical and empirical studies , 2005, Journal of interprofessional care.

[15]  Ying Zhang,et al.  Supplier collaboration and speed-to-market of new products: the mediating and moderating effects , 2017, J. Intell. Manuf..

[16]  Beatriz Minguela-Rata,et al.  Cooperation with suppliers as a source of innovation , 2010 .

[17]  Juho Ylimäki.  A dynamic model of supplier–customer product development collaboration strategies , 2014 .

[18]  Eduardo Gomes Salgado,et al.  Critical Success Factors for New Product Development in Biotechnology Companies , 2017 .

[19]  Parames Chutima,et al.  Collaborative product development project selection from supply chain integration , 2018 .

[20]  T. Simatupang,et al.  An integrative framework for supply chain collaboration , 2005 .

[21]  Kamal Birdi,et al.  22 reasons why collaborations fail: Lessons from water innovation research , 2018, Environmental Science & Policy.

[22]  P. Naudé,et al.  How collaborative innovation networks affect new product performance: Product innovation capability, process innovation capability, and absorptive capacity , 2018, Industrial Marketing Management.

[23]  Benjamin Knoke,et al.  Virtual Enterprise Environments (VEEs) to Enable Innovation in Collaborative Networks - Initial Modelling Approach , 2012, PRO-VE.

[24]  Stefano Ronchi,et al.  Achieving innovation through supplier collaboration: the role of the purchasing interface , 2017, Bus. Process. Manag. J..

[25]  Kenneth B. Kahn,et al.  Identifying new product development best practice , 2012 .

[26]  Yufei Yuan,et al.  Supply chain collaboration alternatives: understanding the expected costs and benefits , 2002, Internet Res..

[27]  Michael Gibbert,et al.  Customer attractiveness, supplier satisfaction and preferred customer status: introduction, definitions and an overarching framework , 2012 .

[28]  D. Littler,et al.  Factors Affecting the Process of Collaborative Product Development: A Study of UK Manufacturers of Information and Communications Technology Products , 1995 .

[29]  Hamieda Parker,et al.  Interfirm collaboration and the new product development process , 2000, Ind. Manag. Data Syst..

[30]  Daniel Baier,et al.  IDENTIFICATION AND GENERATION OF INNOVATIVE IDEAS IN THE PROCUREMENT OF THE AUTOMOTIVE INDUSTRY: THE CASE OF AUDI AG , 2017 .

[31]  Jeanine Chang,et al.  The effects of buyer-supplier's collaboration on knowledge and product innovation , 2017 .

[32]  Marie-Anne Le Dain,et al.  Evaluating the failures criticality in collaborative design with suppliers , 2013 .

[33]  A. Lindgreen,et al.  Tracing the Evolution of Purchasing Research: Future Trends and Directions for Purchasing Practices , 2017 .

[34]  A. Gunasekaran,et al.  Supply chain collaboration performance metrics: a conceptual framework , 2011 .

[35]  Ik-Whan G. Kwon,et al.  Factors Affecting the Level of Trust and Commitment in Supply Chain Relationships , 2004 .

[36]  Felicia Fai,et al.  The nature of SME co-operation and innovation: A multi-scalar and multi-dimensional analysis , 2013 .

[37]  Holger Schiele,et al.  SUPPLIER INNOVATIVENESS AND SUPPLIER PRICING: THE ROLE OF PREFERRED CUSTOMER STATUS , 2010 .

[38]  van Aj Arjan Weele,et al.  Managing supplier relationships in a new product development context , 2015 .

[39]  K. Shahzad,et al.  Supplier development and buyer-supplier relationship strategies – a literature review , 2015 .

[40]  M. Cao,et al.  Supply chain collaboration: Impact on collaborative advantage and firm performance , 2011 .

[41]  C. Soosay,et al.  Supply chain collaboration : capabilities for continuous innovation , 2008 .

[42]  Urvashi Rathod,et al.  Factors Affecting Collaboration in Supply Chain: A Literature Review , 2014 .

[43]  J. Wincent,et al.  Critical success factors in early new product development: a review and a conceptual model , 2017, International Entrepreneurship and Management Journal.

[44]  Nicolette Lakemond,et al.  Collaborative innovation with suppliers: a conceptual model for characterising supplier contributions to NPD , 2012 .

[45]  Christophe Midler,et al.  Featuring Capability : How Carmakers Organize to Deploy Innovative Features across Products , 2014 .

[46]  Rainer Lasch,et al.  Recommendations for supplier innovation evaluation from literature and practice , 2016 .

[47]  Rami Sariola,et al.  Utilizing the innovation potential of suppliers in construction projects , 2018 .

[48]  A. H. M. Shamsuzzoha,et al.  Collaborative smart process monitoring within virtual factory environment: an implementation issue , 2017, Int. J. Comput. Integr. Manuf..

[49]  Yongtao Song,et al.  The impact of supply chain relationship quality on cooperative strategy , 2008 .

[50]  R. K. Garg,et al.  Supply chain collaboration: A state-of-the-art literature review , 2018 .

[51]  Jessica Koehler,et al.  Open Innovation The New Imperative For Creating And Profiting From Technology , 2016 .

[52]  R. Cooper.  The drivers of success in new-product development , 2019, Industrial Marketing Management.

[53]  R. Handfield,et al.  Early supplier integration in the US defense industry , 2019, Journal of Defense Analytics and Logistics.

[54]  R. Calvi,et al.  Failures in collaborative design with suppliers: Impact analysis on project innovation , 2013 .

[55]  Lars Bengtsson,et al.  Supplier selection or collaboration? : Determining factors of performance improvement when outsourcing manufacturing. , 2009 .

[56]  Dale Littler,et al.  Success factors for collaborative product development: a study of suppliers of information and communication technology , 1995 .

[57]  R. Handfield,et al.  Supplier integration into new product development: coordinating product, process and supply chain design , 2005 .

[58]  Anand Nair,et al.  Structuring Supplier Involvement in New Product Development: A China-U.S. Study , 2016, Decis. Sci..

[59]  Hojung Shin,et al.  New product development and the effect of supplier involvement , 2015 .

[60]  Stephan M. Wagner,et al.  Supplier involvement in the fuzzy front end of new product development: An investigation of homophily, benevolence and market turbulence , 2016 .

[61]  L. T. Dung,et al.  Factors Affecting The Collaboration In Supply Chain Of Mechanical Enterprises In Vietnam , 2015 .

[62]  F. Wynstra,et al.  Managing supplier involvement in new product development: a portfolio approach , 2000 .

[63]  Holger Schiele,et al.  Early Supplier Integration: Assessing Supplier Innovation Ideas , 2018, IEEE Engineering Management Review.

[64]  Bita Mirzaei,et al.  State-of-the-art and implications of early supplier involvement : 5 years after the review of Johnsen (2009) , 2014 .

[65]  Sreekumar R. Bhaskaran,et al.  Effort, Revenue, and Cost Sharing Mechanisms for Collaborative New Product Development , 2009, Manag. Sci..

[66]  Thomas V. Scannell,et al.  Success Factors for Integrating Suppliers into New Product Development , 1997 .

[67]  J. West,et al.  Leveraging External Sources of Innovation: A Review of Research on Open Innovation , 2013 .

[68]  J. López-Sánchez,et al.  Product innovation: When should suppliers begin to collaborate? , 2015 .

[69]  Riikka Kaipia,et al.  Can supplier innovations substitute for internal R&D? A multiple case study from an absorptive capacity perspective , 2017 .

[70]  C. Annique Un,et al.  Absorptive Capacity and R&D Outsourcing , 2016 .

[71]  Pietro Romano,et al.  Supply chain integration and efficiency performance: a study on the interactions between customer and supplier integration , 2011 .