The LSS-USDL Model

In Chap. 2, we studied four theories that provided a comprehensive view of service. This chapter starts by complementing the study made by looking into business model conceptualizations to create an evaluation

[1]  Paul P. Maglio,et al.  Service Science: Toward a Smarter Planet , 2010 .

[2]  Reuven Karni,et al.  Design of service systems using a knowledge‐based approach , 2007 .

[3]  Dan Brickley,et al.  SKOS Core: Simple knowledge organisation for the Web , 2005, Dublin Core Conference.

[4]  Jorge Cardoso,et al.  The Syntactic and the Semantic Web , 2007 .

[5]  Mihály Héder,et al.  Semantic Web for the Working Ontologist, Second dition: Effective modeling in RDFS and OWL by Allemang Dean and Hendler James, Morgan Kaufmann, 384 pp., $55, ISBN 0-123-85965-4 , 2013, The Knowledge Engineering Review.

[6]  Tim Berners-Lee,et al.  Linked Data - The Story So Far , 2009, Int. J. Semantic Web Inf. Syst..

[7]  Reuven Karni,et al.  An engineering tool for the conceptual design of service systems , 2007 .

[8]  Sabine Fließ,et al.  Commentary essay on “blueprinting the service company – managing service processes efficiently” , 2004, Journal of Global Scholars of Marketing Science.

[9]  Geert Poels.  The Resource-Service-System Model for Service Science , 2010, ER Workshops.

[10]  Dean Allemang,et al.  Semantic Web for the Working Ontologist - Effective Modeling in RDFS and OWL, Second Edition , 2011 .

[11]  Marlon Dumas,et al.  Towards A Semantic Framework for Service Description , 2001, DS-9.

[12]  Nicola Guarino,et al.  WonderWeb Deliverable D18 Ontology Library , 2003 .

[13]  Otto Petrovic,et al.  Developing Business Models for Ebusiness , 2001 .

[14]  Paul P. Maglio,et al.  The service system is the basic abstraction of service science , 2009, Inf. Syst. E Bus. Manag..

[15]  Yves Pigneur,et al.  Business Model Generation: A handbook for visionaries, game changers and challengers , 2010 .

[16]  Stephen L. Vargo,et al.  Evolving to a New Dominant Logic for Marketing , 2004 .

[17]  G. L. Shostack.  Designing Services That Deliver , 1996 .

[18]  Antoine Isaac,et al.  SKOS Simple Knowledge Organization System Primer , 2009 .

[19]  Dean Allemang,et al.  Chapter 2 – Semantic modeling , 2011 .

[20]  Holger Luczak,et al.  Architecture for Service Engineering — The Design and Development of Industrial Service Work , 2007 .

[21]  Diana C. Mutz,et al.  American journalism and the decline in event‐centered reporting , 1997 .

[22]  Scott E. Sampson,et al.  Foundations and Implications of a Proposed Unified Services Theory , 2006 .

[23]  Tom Heath,et al.  Linked Data: Evolving the Web into a Global Data Space , 2011, Linked Data.

[24]  Martin Hepp,et al.  RDF Translator: A RESTful Multi-Format Data Converter for the Semantic Web , 2013, ArXiv.

[25]  Tilo Böhmann,et al.  Introducing a Co-Creation Perspective to Service Business Models , 2011, EMISA.

[26]  John A. Zachman,et al.  Enterprise Architecture: The Issue of the Century , 2001 .

[27]  Sybren de Kinderen,et al.  e3service: An Ontological Approach for Deriving Multi-supplier IT-Service  Bundles from Consumer Needs , 2008, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008).

[28]  Eva Söderström,et al.  Towards a Framework for Comparing Process Modelling Languages , 2002, CAiSE.

[29]  J. Debenham,et al.  Requirements analysis for intelligent decision support systems , 1994, Proceedings of ANZIIS '94 - Australian New Zealnd Intelligent Information Systems Conference.

[30]  J. Gordijn,et al.  Reasoning about Substitute Choices and Preference Ordering in e-Services , 2008, CAiSE.

[31]  Steven L. Alter.  Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future , 2013, J. Assoc. Inf. Syst..

[32]  C. M. Sperberg-McQueen,et al.  Extensible Markup Language (XML) , 1997, World Wide Web J..

[33]  Erwin Fielt,et al.  Co-Creation in Business Service Lifecycle Management , 2010 .

[34]  Christine Natschläger,et al.  Towards a BPMN 2.0 Ontology , 2011, BPMN.

[35]  Reuven Karni,et al.  Teaching Innovative Conceptual Design of Systems in the Service Sector , 2000 .