The managerial issues related to transferring shop floor knowledge in manufacturing relocation

Purpose – The purpose of this paper is to explore the specific practices of management in the dispatching unit and to identify mechanisms for supporting transfer of shop floor knowledge embedded in operating manufacturing equipment. Design/methodology/approach – The paper applies an inductive and a case study approach for exploring three empirical cases that represent different manufacturing facility relocation processes and differences in the applied managerial practices. Findings – The paper identifies two important gaps in international production literature when firms relocate equipment to other sites; a time gap (from dismantling to re-assembly of production facilities) and a space gap (from the current to the new site abroad). These gaps are important for understanding why relocation processes are difficult and what management can do to facilitate such processes. Practical implications – The paper identifies four issues that management faces in the dispatching context when relocating manufacturing f...

[1]  Tomas Engström,et al.  Intra–group Work Patterns in Final Assembly of Motor Vehicles , 1993 .

[2]  Luis M. Molina,et al.  Autonomy and teamwork effect on knowledge transfer: knowledge transferability as a moderator variable , 2006 .

[3]  Daniel A. Levinthal,et al.  ABSORPTIVE CAPACITY: A NEW PERSPECTIVE ON LEARNING AND INNOVATION , 1990 .

[4]  Chun-Hsien Wang,et al.  Intrafirm technology and knowledge transfer: a best practice perspective , 2010, Int. J. Technol. Manag..

[5]  C. Galbraith Transferring Core Manufacturing Technologies in High-Technology Firms , 1990 .

[6]  Martina Musteen,et al.  Offshore outsourcing as a source of international competitiveness for SMEs , 2009 .

[7]  Ravi Aron,et al.  Getting offshoring right. , 2005, Harvard business review.

[8]  Steffen Kinkel,et al.  Trends in production relocation and backshoring activities , 2012 .

[9]  Peter Busch,et al.  Tacit Knowledge: Review and Possible Research Directions , 2012, J. Knowl. Manag..

[10]  K. Deavers Outsourcing: A corporate competitiveness strategy, not a search for low wages , 1997 .

[11]  M. Kotabe,et al.  Global sourcing strategy and sustainable competitive advantage , 2003, Industrial Marketing Management.

[12]  S. Zahra,et al.  Absorptive Capacity: A Review, Reconceptualization, and Extension , 2002 .

[13]  J. Rodney Turner,et al.  The handbook of project-based management : improving the processes for achieving strategic objectives , 1998 .

[14]  K. Kusterer Know-How On the Job: The Important Working Knowledge of "Unskilled" Workers , 1978 .

[15]  R. Ruggles The State of the Notion: Knowledge Management in Practice , 1998 .

[16]  Mike Gregory,et al.  Adapting manufacturing processes for international transfer , 1997 .

[17]  K. Eisenhardt Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[18]  Dorothy Leonard-Barton,et al.  A Dual Methodology for Case Studies: Synergistic Use of a Longitudinal Single Site with Replicated Multiple Sites , 1990 .

[19]  Jorge Muniz,et al.  Engaging environments: tacit knowledge sharing on the shop floor , 2013, J. Knowl. Manag..

[20]  D. Coghlan,et al.  Action research for operations management , 2002 .

[21]  M. Polanyi Personal Knowledge: Towards a post-critical philosophy , 1959 .

[22]  Mike Gregory,et al.  Operation and performance of international manufacturing networks , 2003 .

[23]  C. Prahalad,et al.  The core competence of the corporation’, Harvard Business Review, Vol. pp. . , 1990 .

[24]  E. Hippel Sticky Information and the Locus of Problem Solving: Implications for Innovation , 1994 .

[25]  Anil Mital,et al.  Human impediments to technology transfer , 2004 .

[26]  Florian Kohlbacher,et al.  Knowledge Creation and Transfer in a Cross-Cultural Context—Empirical Evidence from Tyco Flow Control , 2007 .

[27]  R Stratton,et al.  Questioning the relentless shift to offshore manufacturing , 2002 .

[28]  Gabriel Szulanski Exploring internal stickiness: Impediments to the transfer of best practice within the firm , 1996 .

[29]  Mike Gregory,et al.  Bridging islands of knowledge: a framework of knowledge sharing mechanisms , 2003, Int. J. Technol. Manag..

[30]  A. Strauss,et al.  Grounded theory , 2017 .

[31]  J. Hätönen,et al.  30+ years of research and practice of outsourcing – Exploring the past and anticipating the future , 2009 .

[32]  Gerardo Patriotta,et al.  Organizational Knowledge in the Making , 2004 .

[33]  Ralph Katz,et al.  An empirical test of the Not Invented Here (HIH) Syndrome : a look at the performance, tenure, and communication patterns of 50 R&D project groups , 1980 .

[34]  Michael J. Mol,et al.  An evolutionary stage model of outsourcing and competence destruction: A Triad comparison of the consumer electronics industry , 2008 .

[35]  Jirapha Liangsiri,et al.  Means for Transferring Knowledge in the Relocation of Manufacturing Units , 2010 .

[36]  L. Bengtsson,et al.  Manufacturing outsourcing and its effect on plant performance—lessons for KIBS outsourcing , 2009 .

[37]  Robert M. Davison,et al.  Exploring behavioral transfer from knowledge seeking to knowledge contributing: The mediating role of intrinsic motivation , 2013, J. Assoc. Inf. Sci. Technol..

[38]  Lars Medbo,et al.  A Methodology for Evaluation of Order Picking Systems as a Base for System Design and Managerial Decisions , 1994 .

[39]  J. Klein,et al.  The paradox of using tacit and explicit knowledge: strategies to face dilemmas , 2005 .

[40]  R. Katz,et al.  Investigating the Not Invented Here (NIH) syndrome: A look at the performance, tenure, and communication patterns of 50 R & D Project Groups , 1982 .

[41]  Harm-Jan Steenhuis,et al.  Exploring knowledge transfer within manufacturing networks and codified information characteristics: the hidden dangers of inaccurate information , 2004 .

[42]  Erling S. Andersen Toward a Project Management Theory for Renewal Projects , 2006 .

[43]  Harm Jan Steenhuis,et al.  Exploring the influence of technology size on the duration of production technology transfer implementation , 2005 .

[44]  M. Balconi Tacitness, codification of technological knowledge and the organisation of industry , 2002 .

[45]  R. Tulder,et al.  Antecedents and performance consequences of international outsourcing , 2005 .

[46]  John Wilson,et al.  The "soft" dimension of organizational knowledge transfer , 2005, J. Knowl. Manag..

[47]  Birgit Renzl Trust in management and knowledge sharing: The mediating effects of fear and knowledge documentation , 2008 .

[48]  J. Brown,et al.  Bridging epistemologies: The generative dance between organizational knowledge and organizational knowing , 1999, STUDI ORGANIZZATIVI.

[49]  Jens Ove Riis,et al.  The knowledge dimension of manufacturing transfers: A method for identifying hidden knowledge , 2008 .

[50]  Charles C. Manz,et al.  Leadership for Self-Managing Work Teams: A Typology and Integrative Model , 1995 .

[51]  Karel Cool,et al.  Asset stock accumulation and sustainability of competitive advantage , 1989 .

[52]  B. Frey,et al.  Motivation, Knowledge Transfer, and Organizational Forms , 2000 .

[53]  Mike Gregory,et al.  International manufacturing networks—to develop global competitive capabilities , 1998 .

[54]  Pär Åhlström,et al.  Longitudinal Field Studies , 2009 .

[55]  R. Daft,et al.  The Selection of Communication Media as an Executive Skill , 1988 .

[56]  S. Pan,et al.  Knowledge transfer and organizational learning in IS offshore sourcing , 2008 .

[57]  K. Ferdows POM Forum: Transfer of Changing Production Know‐How , 2006 .

[58]  Thomas Kalling,et al.  Organisation-internal Transfer of Knowledge and the Role of Motivation. A Qualitative Study , 2003 .

[59]  Peter G. Swanborn,et al.  Case Study Research: What, Why and How? , 2010 .

[60]  Jean Hartley,et al.  Case study research , 2004 .

[61]  Juliet M. Corbin,et al.  Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory , 2008 .

[62]  Kannan Ramaswamy,et al.  Offshoring knowledge and service work: A conceptual model and research agenda , 2008 .

[63]  S. Tarba,et al.  The effects of situational and personal factors on employee motivation for relocation , 2011 .

[64]  Georg von Krogh,et al.  The communal resource and information systems , 2002, J. Strateg. Inf. Syst..

[65]  Christopher A. Voss,et al.  Case research in operations management , 2002 .

[66]  Mike Gregory,et al.  Tacit knowledge, the life cycle and international manufacturing transfer , 1997 .

[67]  Harm-Jan Steenhuis,et al.  Technology Transfer and Learning , 2002, Technol. Anal. Strateg. Manag..

[68]  M. Polanyi Chapter 7 – The Tacit Dimension , 1997 .

[69]  Marjorie A. Lyles,et al.  Knowledge acquisition from foreign parents in international joint ventures: an empirical examination in the Hungarian context , 1996 .

[70]  Valerie J. Janesick The dance of qualitative research design: Metaphor, methodolatry, and meaning. , 1994 .