A new evaluation model of ERP system success

This article presents a literature review about the success evaluation in the information system, and proposes a new evaluation success model suited to the ERP software. In the first part we present approaches, frameworks and models of the evaluation success previously used and empirically validated by researchers in the IS field. Then, we present our Evaluation Success Model, highlighting its three main theoretical foundations: Mathematical theory of communication, diffusion of innovation theory and adaptive structuration theory in the one hand, and we expose the main construct of this model named the ESF (Evaluation Success Factors) on the other hand. These factors are classified in three categories: technological, environmental and organizational evaluation factors. This work analyses articles published in the last decade about the success evaluation and delineates ten ESF’s widely used to evaluate the success of the ERP system project.

[1]  James E. Hunton,et al.  A balanced scorecard based framework for assessing the strategic impacts of ERP systems , 2005, Comput. Ind..

[2]  Soung Hie Kim,et al.  ERP training with a web-based electronic learning system: The flow theory perspective , 2007, Int. J. Hum. Comput. Stud..

[3]  Richard O. Mason,et al.  Measuring information output: A communication systems approach , 1978, Inf. Manag..

[4]  Yuan Sun,et al.  Extending technology usage to work settings: The role of perceived work compatibility in ERP implementation , 2009, Inf. Manag..

[5]  Delvin Grant,et al.  An empirical investigation of six levels of enterprise resource planning integration , 2013, Comput. Hum. Behav..

[6]  Birger Rapp,et al.  Relationships among ERP post-implementation success constructs: An analysis at the organizational level , 2010, Comput. Hum. Behav..

[7]  Eric W. T. Ngai,et al.  ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success , 2007, Inf. Manag..

[8]  E. Rogers,et al.  Diffusion of innovations , 1964, Encyclopedia of Sport Management.

[9]  Ya-Yueh Shih,et al.  The Actual Usage of ERP Systems: An Extended Technology Acceptance Perspective , 2009, J. Res. Pract. Inf. Technol..

[10]  Peter E.D. Love,et al.  Evaluating Information Systems: Public and Private Sector , 2008 .

[11]  William R. King,et al.  A meta-analysis of the technology acceptance model , 2006, Inf. Manag..

[12]  Louis Raymond,et al.  Linking the Effects of ERP to Organizational Performance: Development and Initial Validation of an Evaluation Method , 2010, Inf. Syst. Manag..

[13]  Fred D. Davis,et al.  User Acceptance of Computer Technology: A Comparison of Two Theoretical Models , 1989 .

[14]  Constantinos J. Stefanou,et al.  A framework for the ex-ante evaluation of ERP software , 2001, Eur. J. Inf. Syst..

[15]  Torsten Eymann,et al.  Information Systems Success - A Quantitative Literature Review and Comparison , 2013, Wirtschaftsinformatik.

[16]  Christina W.Y. Wong,et al.  From dynamic capabilities to ERP enabled business improvements: The mediating effect of the implementation project , 2014 .

[17]  Kalle Lyytinen,et al.  Information systems failures—a survey and classification of the empirical literature , 1988 .

[18]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[19]  Peter B. Seddon.  A Respecification and Extension of the DeLone and McLean Model of IS Success , 1997, Inf. Syst. Res..

[20]  Herwig Ostermann,et al.  A Comparison of ERP-Success Measurement Approaches , 2010 .

[21]  Marianne Bradford,et al.  Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems , 2003, Int. J. Account. Inf. Syst..

[22]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[23]  J. Alegre,et al.  The importance of management innovation and consultant services on ERP implementation success , 2011 .

[24]  Xingchen Song,et al.  Research on IT/IS Evaluation: A 25 Year Review , 2012 .

[25]  Gerardine DeSanctis,et al.  Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory , 1994 .

[26]  Sevenpri Candra,et al.  ERP Implementation Success and Knowledge Capability , 2012 .

[27]  N. Nahar,et al.  Quality, Impact and Success of ERP Systems: A Study Involving Some Firms in the Nordic-Baltic Region , 2006 .

[28]  Gary Klein,et al.  The consistency among facilitating factors and ERP implementation success: A holistic view of fit , 2008, J. Syst. Softw..

[29]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[30]  Zahir Irani,et al.  Visualising a knowledge mapping of information systems investment evaluation , 2014, Expert Syst. Appl..

[31]  Darshana Sedera,et al.  Enterprise Systems Success: A Measurement Model , 2003, ICIS.

[32]  John C. Henderson,et al.  Strategic Alignment: Leveraging Information Technology for Transforming Organizations , 1999, IBM Syst. J..

[33]  Roger Tagg,et al.  Competitive advantage from erp projects: examining the role of key implementation drivers , 2014, IEEE Engineering Management Review.

[34]  Shih-Wei Chou,et al.  The implementation factors that influence the ERP (enterprise resource planning) benefits , 2008, Decis. Support Syst..

[35]  Somnath Bhattacharya,et al.  Organizational performance effects of ERP systems usage: The impact of post-implementation changes , 2006, Int. J. Account. Inf. Syst..

[36]  T. Davenport.  Putting the enterprise into the enterprise system. , 1998, Harvard business review.

[37]  Wen-Hsien Tsai,et al.  An AHP approach to assessing the relative importance weights of ERP performance measures , 2006 .

[38]  Zahir Irani,et al.  Information systems evaluation: navigating through the problem domain , 2002, Inf. Manag..

[39]  A. Bandura.  Social cognitive theory: an agentic perspective. , 1999, Annual review of psychology.

[40]  L. G. Tornatzky,et al.  Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings , 1982, IEEE Transactions on Engineering Management.

[41]  Cheolho Yoon,et al.  The effects of organizational citizenship behaviors on ERP system success , 2009, Comput. Hum. Behav..

[42]  Christina Soh,et al.  How IT Creates Business Value: A Process Theory Synthesis , 1995, ICIS.

[43]  Peter B. Seddon,et al.  Assessing and managing the benefits of enterprise systems: the business manager's perspective , 2002, Inf. Syst. J..

[44]  Young-Gul Kim,et al.  The critical success factors for ERP implementation: an organizational fit perspective , 2002, Inf. Manag..

[45]  Jian Chen,et al.  What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry , 2010, Int. J. Inf. Manag..

[46]  Ike C. Ehie,et al.  Identifying critical issues in enterprise resource planning (ERP) implementation , 2005, Comput. Ind..

[47]  Leon A. Kappelman,et al.  A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment , 1997 .

[48]  Kwasi Amoako-Gyampah,et al.  Perceived usefulness, user involvement and behavioral intention: an empirical study of ERP implementation , 2007, Comput. Hum. Behav..

[49]  Gerold Riempp,et al.  A Methodological Examination of Empirical Research on Information Systems Success: 2003 to 2007 , 2008, AMCIS.

[50]  Qinghua Zhu,et al.  A meta-analysis of the impact of trust on technology acceptance model: Investigation of moderating influence of subject and context type , 2011, Int. J. Inf. Manag..

[51]  Eric T. G. Wang,et al.  The influence of governance equilibrium on ERP project success , 2006, Decis. Support Syst..

[52]  Changya Hu,et al.  The influence of centrifugal and centripetal forces on ERP project success in small and medium-sized enterprises in China and Taiwan , 2007 .

[53]  Darshana Sedera,et al.  Knowledge Management Competence for Enterprise System Success , 2010, J. Strateg. Inf. Syst..

[54]  John C. Henderson,et al.  Strategic Alignment: Leveraging Information Technology for Transforming Organizations , 1993, IBM Syst. J..

[55]  Jui-Sheng Chou,et al.  Assessing the impact of quality determinants and user characteristics on successful enterprise resource planning project implementation , 2013 .

[56]  Oana Velcu,et al.  Strategic alignment of ERP implementation stages: An empirical investigation , 2010, Inf. Manag..

[57]  Judy E. Scott,et al.  Cognitive engagement with a multimedia ERP training tool: Assessing computer self-efficacy and technology acceptance , 2009, Inf. Manag..

[58]  Princely Ifinedo,et al.  Examining the influences of external expertise and in-house computer/IT knowledge on ERP system success , 2011, J. Syst. Softw..

[59]  Moez Bellaaj,et al.  TECHNOLOGIES DE L'INFORMATION ET PERFORMANCE ORGANISATIONNELLE : DIFFÉRENTES APPROCHES D'ÉVALUATION , 2008 .

[60]  Edward Bernroider,et al.  IT governance for enterprise resource planning supported by the DeLone-McLean model of information systems success , 2008, Inf. Manag..

[61]  Jae-Nam Lee,et al.  The role of readiness for change in ERP implementation: Theoretical bases and empirical validation , 2008, Inf. Manag..

[62]  M. Porter,et al.  How Information Gives You Competitive Advantage , 1985 .

[63]  E. Brynjolfsson,et al.  Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending , 1996 .

[64]  M. Markus,et al.  The Enterprise System Experience— From Adoption to Success , 2000 .

[65]  Fred D. Davis,et al.  A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies , 2000, Management Science.

[66]  Jiwat Ram,et al.  Implementation Critical Success Factors (CSFs) for ERP: Do they contribute to implementation success and post-implementation performance? , 2013 .

[67]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[68]  Wen-Hsien Tsai,et al.  A comprehensive study of the relationship between enterprise resource planning selection criteria and enterprise resource planning system success , 2012, Inf. Manag..

[69]  Abdullah S. Al-Mudimigh,et al.  Enterprise resource planning: A taxonomy of critical factors , 2003, Eur. J. Oper. Res..

[70]  J. Martin Corbett,et al.  ERP implementation: a compilation and analysis of critical success factors , 2007, Bus. Process. Manag. J..

[71]  Henry C. Lucas,et al.  Analyzing Enterprise Resource Planning System Implementation Success Factors in the Engineering–Construction Industry , 2008 .