Business values of ISO 9000:2000 to Korean shipbuilding machinery manufacturing enterprises

Purpose – The purpose of this article is to furnish empirical evidence on the degree of performance of the 23 major requirements of the ISO 9001:2000 standard implemented at Korean shipbuilding machinery manufacturing companies.Design/methodology/approach – Deep interviews and surveys were made to measure how well the companies comply with the requirements of the new standard. Correlation analysis, standard t‐tests, and one‐way ANOVA were employed to identify significant differences for each major requirement depending on company size, top management type, implementation motive, and operating period.Findings – Large‐sized companies achieved compliance with monitoring and measurement better than small‐sized ones; professional manager‐CEOs accomplished compliance with nine major requirements better than owner‐CEOs; companies that certified because of internal development reasons performed compliance with seven major requirements better than those that certified because of customer request; companies with di...

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