Online Travel Planning and College Students

SUMMARY In the United States, spring break travel for college students has become a significant business for many tourism destinations. The purpose of the study was to investigate college students' online travel behavior in vacation planning through selected travel Websites. This exploratory study found that the respondents generally leaned toward satisfaction with their online travel planning experiences. Results of multinomial logistic regression indicated that the easiness of meeting the vacation budget and comfortability of providing credit card information increase the probability of college students' satisfaction with the online vacation planning process. The study also found that the more time that was used to search for an online vacation the less the likelihood of achieving higher levels of satisfaction. The study concludes with a discussion on marketing and business implications applicable to online consumer behavior.

[1]  Gerald L. Lohse,et al.  Internet retail store design: How the user interface influences traffic and sales , 2006, J. Comput. Mediat. Commun..

[2]  Rolph E. Anderson,et al.  E‐satisfaction and e‐loyalty: A contingency framework , 2003 .

[3]  Rob Law,et al.  Successful Factors For A Travel Web Site: Perceptions Of On-Line Purchasers In Hong Kong , 2003 .

[4]  Venkatesh Shankar,et al.  Online trust: a stakeholder perspective, concepts, implications, and future directions , 2002, J. Strateg. Inf. Syst..

[5]  France Bélanger,et al.  Trustworthiness in electronic commerce: the role of privacy, security, and site attributes , 2002, J. Strateg. Inf. Syst..

[6]  Raymond R. Burke Technology and the customer interface: What consumers want in the physical and virtual store , 2002 .

[7]  B. Doolin,et al.  Evaluating the use of the Web for tourism marketing: a case study from New Zealand , 2002 .

[8]  A. Parasuraman,et al.  Service quality delivery through web sites: A critical review of extant knowledge , 2002, Journal of the Academy of Marketing Science.

[9]  David B. Klenosky The “Pull” of Tourism Destinations: A Means-End Investigation , 2002 .

[10]  Judy Harris,et al.  Customer service on the Web: A cross-industry investigation , 2002 .

[11]  Michael Tow Cheung,et al.  Internet-based e-banking and consumer attitudes: an empirical study , 2002, Inf. Manag..

[12]  A. Mattila,et al.  The Impact of Gender and Religion on College Students’ Spring Break Behavior , 2001 .

[13]  Mary Ann Eastlick,et al.  An online prepurchase intentions model: The role of intention to search , 2001 .

[14]  Rob Law,et al.  Internet in Travel and Tourism-Part II: Expedia , 2000 .

[15]  Mark B. Kolesar,et al.  A services-marketing perspective on e-retailing: implications for e-retailers and directions for further research , 2000, Internet Res..

[16]  Sue Fowell,et al.  Expectations versus reality: a snapshot of consumer experiences with Internet retailing , 2000, Int. J. Inf. Manag..

[17]  Shohreh A. Kaynama,et al.  A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study , 2000 .

[18]  David M. Szymanski,et al.  E-satisfaction: an initial examination , 2000 .

[19]  Sui Meng Poon,et al.  Factors influencing the types of products and services purchased over the Internet , 2000, Internet Res..

[20]  Gerald L. Lohse,et al.  An Information Search Cost Perspective for Designing Interfaces for Electronic Commerce , 1999 .

[21]  Mark S. Johnson,et al.  The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships , 1999 .

[22]  Donna L. Hoffman,et al.  Building consumer trust online , 1999, CACM.

[23]  B. Josiam,et al.  Involvement: Travel motivation and destination selection , 1999 .

[24]  Karin Weber,et al.  Profiling People Searching for and Purchasing Travel Products on the World Wide Web , 1999 .

[25]  B. Josiam,et al.  An analysis of the sexual, alcohol and drug related behavioural patterns of students on spring break , 1998 .

[26]  Pauline Ratnasingham,et al.  The importance of trust in electronic commerce , 1998, Internet Res..

[27]  Richard G. Moore,et al.  The Internet as a Distribution Channel , 1998 .

[28]  Mark A. Bonn,et al.  Using the Internet as a Pleasure Travel Planning Tool: an Examination of the Sociodemographic and Behavioral Characteristics Among Internet Users and Nonusers , 1998 .

[29]  B. Morris The Service Profit Chain: : How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value , 1998 .

[30]  Lisa R. Klein Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods , 1998 .

[31]  Chen Wang,et al.  Consumer privacy concerns about Internet marketing , 1998, CACM.

[32]  M. Kasavana,et al.  Netlurking: The Future of Hospitality Internet Marketing , 1998 .

[33]  J. A. Calvin Regression Models for Categorical and Limited Dependent Variables , 1998 .

[34]  F. Butts,et al.  The Impact of Contextual Factors on the Spring Break Travel Decisions of College Students , 1997 .

[35]  R. Hallowell The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study , 1996 .

[36]  A. Parasuraman,et al.  The Behavioral Consequences of Service Quality , 1996 .

[37]  C. Grönroos,et al.  The value concept and relationship marketing , 1996 .

[38]  B. Josiam,et al.  Spring break student travel: a longitudinal study , 1996 .

[39]  B. Josiam,et al.  Role of involvement in the travel decision , 1995 .

[40]  B. Knutson,et al.  Dineserv: A Tool for Measuring Service Quality in Restaurants , 1995 .

[41]  R. Rust,et al.  Customer satisfaction, customer retention, and market share , 1993 .

[42]  B. Josiam,et al.  Spring Break Student Travel-An Exploratory Study , 1993 .

[43]  P Batalden,et al.  Do patient perceptions of quality relate to hospital financial performance? , 1992, Journal of health care marketing.

[44]  A. Parasuraman,et al.  Marketing Services: Competing Through Quality , 1991 .

[45]  Jerry Plyrnire,et al.  Complaints as opportunities , 1991 .

[46]  Bonnie J. Knutson,et al.  Lodgserv: A Service Quality Index for the Lodging Industry , 1990 .

[47]  Koska Mt,et al.  High-quality care and hospital profits: is there a link? , 1990 .

[48]  J. Johnsson Exec counters cutbacks with quality care. , 1990, Hospitals.

[49]  P. Bentler,et al.  Attitudes "cause" behaviors: A structural equation analysis. , 1981 .

[50]  R. Oliver A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .

[51]  J. Gower,et al.  Multivariate data analysis , 1972 .

[52]  Veronica Liljander,et al.  CUSTOMER SATISFACTION WITH E-SERVICES: THE CASE OF AN ONLINE RECRUITMENT PORTAL , 2002 .

[53]  Michael Tow Cheung,et al.  Internet-based e-shopping and consumer attitudes: an empirical study , 2001, Inf. Manag..

[54]  A. Parasuraman,et al.  The impact of technology on the quality-value-loyalty chain: A research agenda , 2000 .

[55]  Gerald L. Lohse,et al.  Consumer Buying Behavior on the Internet: Findings from Panel Data , 2000 .

[56]  V. Zeithaml Service quality, profitability, and the economic worth of customers: What we know and what we need to learn , 2000 .

[57]  R. Hadidi,et al.  A Comparative Evaluation of Electronic Payment Systems , 1999 .

[58]  Bruce J. Farquhar,et al.  Consumer Needs in Global Electronic Commerce , 1998 .

[59]  Mark A. Bonn,et al.  The Internet and the Hospitality Marketing Professional , 1998 .

[60]  Mary Jo Bitner,et al.  Services Marketing: Integrating Customer Focus Across the Firm , 1996 .

[61]  M T Koska,et al.  High-quality care and hospital profits: is there a link? , 1990, Hospitals.

[62]  A. Parasuraman,et al.  SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. , 1988 .