Service call processing system using Internet and method thereof

The present invention general electrical and electronic related application services for the failed product from the customer's product to deliver the requested accepting receipt of services through the Internet to the service personnel of the service application processing system to provide adequate service to its customers' products will be. Application services via the Internet in accordance with the present invention, the processing system of service requests received web page information to a service entry and sent to the web browser via the Internet, via a web browser application information received to the Internet to receive accepting service requests from customers the recipient a Web server through; Service control device for receiving a service application information received from the web server, added to the service management database, and transmitting a real-time mobile terminal to configure a service application information received by the real-time short message through the mobile telephone network; And services include real-time mobile terminal to display a short message received from the control device. According to the present invention, to 24 hours without intervention of the received helper, may be accepting applications services for the failed product, 365 days a customer directly to find out the schedule and photo service engineers can make reservations according to your convenience since it is possible to achieve even more customer convenience.