User involvement to enhance expertise in system development

This paper considers the mediating effects of user participation activities that interact with crucial skills to explain the varying degrees of software success. Questionnaires were mailed to randomly selected Information System Special Interest Group (ISSIG) members of the Project Management Institute (PMI) in the USA. A total of 171 questionnaires were returned. The overall results of the analysis show that user hands-on activities lower the risks of certain skill deficiencies during the duration of the project to improve the successful implementation of software projects, while user partnering serves as a mediator between application expertise, general expertise, and software success.

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