Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design
暂无分享,去创建一个
[1] Richard B. Chase,et al. The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions , 1981, Oper. Res..
[2] David A. Tansik,et al. The Customer Contact Model for Organization Design , 1983 .
[3] Peter K. Mills,et al. A Preliminary Investigation Into the Influence of Customer-Firm Interface on Information Processing and Task Activities in Service Organizations , 1986 .
[4] Sanford J. Grossman,et al. The Costs and Benefits of Ownership: A Theory of Vertical and Lateral Integration , 1986 .
[5] O. Hart,et al. Incomplete Contracts and Renegotiation , 1988 .
[6] Oliver E. Williamson,et al. Chapter 3 Transaction cost economics , 1989 .
[7] Tigineh Mersha,et al. Enhancing the customer contact model , 1990 .
[8] W. Starbuck. Learning by Knowledge-Intensive Firms , 1992 .
[9] E. Hippel. Sticky Information and the Locus of Problem Solving: Implications for Innovation , 1994 .
[10] Deborah L. Kellogg,et al. A framework for strategic service management , 1995 .
[11] Oliver Hart,et al. Firms, contracts, and financial structure , 1995 .
[12] Klaus M. Schmidt,et al. Option Contracts and Renegotiation - A Solution to the Hold-Up Problem , 1995 .
[13] U. Karmarkar,et al. Service markets and competition , 1995 .
[14] Richard B. Chase,et al. Constructing an empirically derived measure for customer contact , 1995 .
[15] Dennis L. Hoffman,et al. Marketing in Hypermedia Computer-Mediated Environments : Conceptual Foundations 1 ) , 1998 .
[16] Gabriel Szulanski. Exploring internal stickiness: Impediments to the transfer of best practice within the firm , 1996 .
[17] C. Lengnick-Hall. Customer Contributions to Quality: A Different View of the Customer-Oriented Firm , 1996 .
[18] Mary Jo Bitner,et al. Customer contributions and roles in service delivery , 1997 .
[19] Eric von Hippel,et al. Locating Adaptive Learning: The Situated Nature of Adaptive Learning in Organizations , 1997 .
[20] Lawrence M. Wein,et al. Economics of Product Development by Users: the Impact of Sticky Local Information , 1998 .
[21] Robin Fincham,et al. The Consultant–Client Relationship: Critical Perspectives on the Management of Organizational Change , 1999 .
[22] R. Kevin Wood,et al. Retrieving and Transferring Embodied Data: Implications for the Management of Interdependence Within Organizations , 1999 .
[23] M. Sarvary. Knowledge Management and Competition in the Consulting Industry , 1999 .
[24] Gabriel Szulanski. The Process of Knowledge Transfer: A Diachronic Analysis of Stickiness , 2000 .
[25] Richard D. Metters,et al. A typology of de-coupling strategies in mixed services , 2000 .
[26] Jan W. Rivkin. Reproducing Knowledge: Replication Without Imitation at Moderate Complexity , 2001 .
[27] S. Winter,et al. Replication as Strategy , 2001 .
[28] Morten T. Hansen,et al. Competing for Attention in Knowledge Markets: Electronic Document Dissemination in a Management Consulting Company , 2001 .
[29] Amy L. Ostrom,et al. Client Co-Production in Knowledge-Intensive Business Services , 2002 .
[30] Patrick T. Harker,et al. Customer Efficiency , 2002 .
[31] Ralph Katz,et al. Shifting Innovation to Users via Toolkits , 2002, Manag. Sci..
[32] J. Bateson,et al. Are your customers good enough for your service business , 2002 .
[33] Patrick T. Harker,et al. Competition and Outsourcing with Scale Economies , 2002, Manag. Sci..
[34] Marc N. Haines,et al. Implementation Partner Involvement and Knowledge Transfer in the Context of ERP Implementations , 2003, Int. J. Hum. Comput. Interact..
[35] Gabriel Szulanski,et al. When and How Trustworthiness Matters: Knowledge Transfer and the Moderating Effect of Causal Ambiguity , 2004, Organ. Sci..
[36] Gabriel Szulanski,et al. Stickiness and the adaptation of organizational practices in cross-border knowledge transfers , 2004 .
[37] Morten T. Hansen,et al. When using knowledge can hurt performance: the value of organizational capabilities in a management consulting company , 2005 .
[38] Sendil K. Ethiraj,et al. Where Do Capabilities Come from and How Do They Matter? A Study in the Software Services Industry , 2005 .
[39] William R. King,et al. Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations , 2005, MIS Q..
[40] Nora Jacobson,et al. Consulting as a strategy for knowledge transfer. , 2005, The Milbank quarterly.
[41] Gary P. Pisano,et al. The Firm Specificity of Individual Performance: Evidence from Cardiac Surgery , 2006, Manag. Sci..
[42] K. Ferdows. POM Forum: Transfer of Changing Production Know‐How , 2006 .
[43] P. Drucker. Knowledge-Worker Productivity: The Biggest Challenge , 1999, IEEE Engineering Management Review.
[44] R. David,et al. WHEN FASHION IS FLEETING: TRANSITORY COLLECTIVE BELIEFS AND THE DYNAMICS OF TQM CONSULTING , 2006 .
[45] Patrick T. Harker,et al. Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking , 2007, Manuf. Serv. Oper. Manag..
[46] Ragnhild Kvålshaugen,et al. Choosing to Learn and Learning to Choose: Strategies for Client Co-Production and Knowledge Development , 2007 .
[47] Morten T. Hansen,et al. Different knowledge, different benefits: toward a productivity perspective on knowledge sharing in organizations , 2007 .