Research in the First Four Service Design and Innovation (ServDes) Conferences

In this paper we take a closer look at the papers published during the first four Service design and innovation (ServDes) conferences and sources that the authors of those papers have referenced. T ...

[1]  Johan Blomkvist,et al.  Ways of seeing service: Surrogates for a design material , 2015, Nordic Design Research Conference.

[2]  F. Secomandi,et al.  Interface Matters: Postphenomenological Perspectives on Service Design , 2012 .

[3]  Roger Maull,et al.  Service delivery system design: characteristics and contingencies , 2011 .

[4]  Stephen L. Vargo,et al.  Service-dominant logic: continuing the evolution , 2008 .

[5]  Stefan Holmlid,et al.  Interaction design and service design: Expanding a comparison of design disciplines , 2007, Nordes 2007: Design Inquiries.

[6]  Stefan Holmlid,et al.  Service Design Research : Yesterday, today and tomorrow , 2010 .

[7]  B. Edvardsson,et al.  Key Concepts for New Service Development , 1996 .

[8]  Daniela Sangiorgi.  Service Design Research Pioneers:An overview of Service Design research developed in Italy since the ‘90s , 2010 .

[9]  C. Perry,et al.  A customer‐oriented new service development process , 2002 .

[10]  G. L. Shostack,et al.  How to Design a Service , 1982 .

[11]  Daniela Sangiorgi,et al.  Design for Services , 2011 .

[12]  Eugene M. Johnson,et al.  A Proposed Model for New Service Development , 1989 .

[13]  P. Underwood.  Exchanging knowledge. , 1999, Nursing & health sciences.

[14]  Stephen L. Vargo,et al.  Evolving to a New Dominant Logic for Marketing , 2004 .

[15]  Eun Yu,et al.  Service Design as an approach to New Service Development : reflections and future studies , 2014 .

[16]  Katarina Wetter-Edman,et al.  Design for Service: A framework for articulating designers’ contribution as interpreter of users’ experience , 2014 .

[17]  Mark M. Davis,et al.  New issues and opportunities in service design research , 2002 .

[18]  Daniela Sangiorgi,et al.  Innovation through service design:from research and theory to a network of practice. A users’ driven perspective , 2005 .

[19]  A. Griffin,et al.  Perspective: New Service Development: How the Field Developed, Its Current Status and Recommendations for Moving the Field Forward , 2016 .

[20]  Simon Clatworthy.  Design support at the front end of the New Service Development (NSD) process : the role of touch-points and service personality in supporting team work and innovation processes , 2013 .