Workflow on Mobile Phones

Mobile devices and services are rapidly becoming a common property. In this paper, we describe what this development implies in terms of usability of complex services. Management of workflow in the context of interactive services is focussed on. It is shown how to implement workflow on mobile phones, and how to increase the usability of complex services by application of two main categories of design guidelines are presented: Navigation and work flow, and Input and error handling. Ditto user interface design is demonstrated through a concrete case, the ‘mobile tax demonstrator’, which provides functionality for updating information required for tax calculations and consequently for ordering a new tax deduction card.

[1]  Per E. Pedersen,et al.  Modifying adoption research for mobile Internet service adoption: cross-disciplinary interactions , 2003, 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the.

[2]  Wenfei Fan,et al.  Keys for XML , 2001, WWW '01.

[3]  George Buchanan,et al.  Improving mobile internet usability , 2001, WWW '01.

[4]  Suresh Chande,et al.  Developing Workflow Engine for Mobile Devices , 2007, 11th IEEE International Enterprise Distributed Object Computing Conference (EDOC 2007).

[5]  Suresh Chande,et al.  ActiveForms: A Runtime for Mobile Application Forms , 2007, International Conference on the Management of Mobile Business (ICMB 2007).

[6]  Riitta Hellman.  ACCESSIBILITY OF eSERVICES ON MOBILE PHONES , 2008 .

[7]  Mikko Nikkanen.  One-Handed Use as a Design Driver: Enabling Efficient Multi-channel Delivery of Mobile Applications , 2003, Mobile HCI Workshop on Mobile and Ubiquitous Information Access.

[8]  Julio Abascal,et al.  Universal accessibility as a multimodal design issue , 2007, CACM.

[9]  Venkataraman Ramesh,et al.  Understanding usability in mobile commerce , 2003, CACM.

[10]  James Stewart.  Context Perspectives for Scenarios and Research Development in Mobile Systems , 2006 .

[11]  Klaus Kaasgaard,et al.  Comparative usability evaluation , 2004, Behav. Inf. Technol..