Performance evaluation of an online benchmarking tool for European freight transport chains

Purpose – The purpose of this paper is to assess the performance of an online benchmarking tool developed for logistics service users and providers to provide alternative service option in Europe.Design/methodology/approach – First, conduct desktop research including but not limited to academic literature reviews on benchmarking, performance measurement and previous and current examples of online benchmarking tools in order to determine issues in the field; second, report the development process and functionalities of a benchmarking tool; third, examine the benchmarking tool through structured interviews with the users of the tool; and finally, draw conclusion as to whether the tool is effective or needs changes to make it more effective.Findings – Six Key Performance Indicators were identified: Transport cost, Transport time, Flexibility, Reliability, Quality, Sustainability. The functionality of an online transport chain benchmarking e‐tool is detailed. The evaluation of the tool found that it is a stra...

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