Supply chain management maturity assessment: challenges of the enterprises in Serbia

AbstractNowadays competition has been spread to supply chains, instead of individual enterprises. Therefore, beside evaluation of enterprise’s capabilities to manage business processes, it is important to assess capabilities for business process management at supply chain level. The purpose of the research presented in this paper is to point out the necessity of supply chain management maturity in implementation of best practice. Research methodology is based on supply chain management maturity models. Application of the Delphi method enabled usage of maturity model, adapted to the enterprises in Serbia. The value of the research precedes from unique combination of best practice elements for the assessment of supply chain management maturity level. The research results show that best practice elements are not very popular in the enterprises in Serbia. All enterprises are at the second and third maturity level. Bearing in mind that everything has to be improved continually, maturity models, proposed by dif...

[1]  Michael Rosemann,et al.  Understanding the Main Phases of Developing a Maturity Assessment Model , 2005 .

[2]  Marija Radosavljević.  Process Orientation as a Basis for increasing supply chain Management Maturity , 2015 .

[3]  Behrouz Zarei,et al.  The Role of Culture in Business Process Management Initiatives , 2010 .

[4]  R. V. Landeghem,et al.  Benchmarking of logistical operations based on a causal model. , 2001 .

[5]  S. Chopra,et al.  Supply Chain Management: Strategy, Planning & Operation , 2007 .

[6]  Michael Rosemann,et al.  Application of a Holistic Model for Determining BPM Maturity , 2004 .

[7]  Turan Erman Erkan,et al.  Supply chain performance measurement: a literature review , 2010 .

[8]  Qing Wang,et al.  A Survey of CMM/CMMI Implementation in China , 2005, ISPW.

[9]  Vesna Janjić,et al.  A Comparative Analysis of Modern Performance Measurement and Management Models of Companies , 2015 .

[10]  B. Everitt,et al.  An Introduction to Applied Multivariate Analysis with R , 2011 .

[11]  Klara Palmberg,et al.  Experiences of implementing process management: a multiple-case study , 2010, Bus. Process. Manag. J..

[12]  Hugh McKenna,et al.  Research guidelines for the Delphi survey technique: Delphi survey technique , 2000 .

[13]  Thomas R. Gulledge,et al.  Business process management: public sector implications , 2002, Bus. Process. Manag. J..

[14]  Pervaiz K. Ahmed,et al.  Benchmarking maturity as we approach the millennium , 1999 .

[15]  Jörg Becker,et al.  Maturity models in business process management , 2012, Bus. Process. Manag. J..

[16]  P. Jonsson,et al.  Obstacles to supply chain integration of the performance management process in buyer-supplier dyads: The buyers' perspective , 2009 .

[17]  Geert Poels,et al.  Defining business process maturity. A journey towards excellence , 2011 .

[18]  Gorica Bošković,et al.  An Analysis of Factors and Effects of Product Design Quality , 2015 .

[19]  K. Momaya,et al.  Competitiveness of Firms: Review of Theory, Frameworks and Models , 2003 .

[20]  Heriberto Garcia,et al.  A Capability Maturity Model to Assess Supply Chain Performance , 2009 .

[21]  Gregory M. Magnan,et al.  The rhetoric and reality of supply chain integration , 2002 .

[22]  D. Tranfield,et al.  Factors characterising the maturity of BPR programmes , 2003 .

[23]  Sungwon Kang,et al.  An Overview of the Business Process Maturity Model (BPMM) , 2007, APWeb/WAIM Workshops.

[24]  Watts S. Humphrey,et al.  Characterizing the software process: a maturity framework , 1988, IEEE Software.

[25]  Ronald E. Giachetti,et al.  Using experts to develop a supply chain maturity model in Mexico , 2010 .

[26]  Marcos Paulo Valadares de Oliveira,et al.  The Supply Chain Process Management Maturity Model – SCPM3 , 2011 .

[27]  F. Hasson,et al.  Research guidelines for the Delphi survey technique. , 2000, Journal of advanced nursing.

[28]  Marcos Paulo Valadares de Oliveira,et al.  Supply chain maturity and performance in Brazil , 2008 .

[29]  Kevin McCormack,et al.  The development of a supply chain management process maturity model using the concepts of business process orientation , 2004 .

[30]  Peter Trkman,et al.  ENHANCING LEAN SUPPLY CHAIN MATURITY WITH BUSINESS PROCESS MANAGEMENT , 2006 .

[31]  J. Landeta.  Current validity of the Delphi method in social sciences , 2006 .

[32]  George S. Day.  ¿Es real? ¿Podemos ganar? ¿Vale la pena hacerlo?: la gestión sel riesgo y las recompensas en un portafolio de innovación , 2007 .

[33]  Ian Sommerville,et al.  An empirical study of industrial requirements engineering process assessment and improvement , 2005, TSEM.

[34]  T. Stank,et al.  TEN-MEGA TRENDS THAT WILL REVOLUTIONIZE SUPPLY CHAIN LOGISTICS , 2000 .

[35]  William T. Walker,et al.  Supply Chain Networks and Business Process Orientation: Advanced Strategies and Best Practices , 2002 .

[36]  Richard Hung.  Business process management as competitive advantage: a review and empirical study , 2006 .

[37]  M. Hammer.  The process audit. , 2007, Harvard business review.

[38]  Thomas Neubauer,et al.  An empirical study about the status of business process management , 2009, Bus. Process. Manag. J..

[39]  Mojca Indihar Stemberger,et al.  A global investigation of key turning points in business process maturity , 2009, Bus. Process. Manag. J..