IT service management education in Tanzania: an organizational and grassroots-level perspective

Technology transfer from developed countries to developing ones is not a straightforward process. This is due to the expertise required for utilizing technology. Literature shows that education and transfer of expertise are necessary for technology transfer, but implementation of locally relevant education is a demanding process. Development of IT students' expertise requires adequate ICT facilities, but the effects of organizational support, human capacity, and the relevance of curriculum to the local context are crucial factors in IT service management education. This paper is based on fourteen years of experience in a Tanzanian university, and it shows the importance of the topics above for IT education in general. This paper also presents a two-tier approach to education of IT service management professionals: In that approach specific contextual factors of IT education complement generic perspectives of IT support.

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