World-class knowledge management: a proposed framework

The concept of world-class performance is explored as it applies to the field of knowledge management. The authors propose a framework of elements that can be used to measure world-class performance - each element is explored and applied to the field of knowledge management. The article concludes with brief recommendations on how the framework should be applied.

[1]  Krzysztof,et al.  INTERNATIONAL ORGANISATION FOR STANDARDISATION , 2006 .

[2]  Alexander Kouzmin,et al.  Towards learning for agency effectiveness , 1999 .

[3]  Suzanne M. Garcia,et al.  Evolving improvement paradigms: capability maturity models and ISO/IEC 15504 (PDTR) , 1997, Softw. Process. Improv. Pract..

[4]  G. Klimkó.  MANAGEMENT AND MATURITY MODELS: BUILDING COMMON UNDERSTANDING , 2001 .

[5]  D. Waldron.  Manufacturing Strategy: What Does It Take To Be World-Class? , 1999 .

[6]  Ulla Li Zweifel.  Disclaimer , 1958, Neuroscience Letters.

[7]  T. Davenport,et al.  Building Successful Knowledge Management Projects , 1997 .

[8]  Carla O'Dell,et al.  If Only We Knew What We Know , 1998 .

[9]  Manfred Bornemann,et al.  Assessment methodology to prioritize knowledge management related activities to support organizational excellence , 2003 .

[10]  Gabriel Szulanski,et al.  Getting it right the second time. , 2002, Harvard business review.

[11]  H. van Vliet,et al.  The IT Service Capability Maturity Model. , 1999 .

[12]  Robert J. Hiebeler,et al.  Benchmarking: Knowledge management , 1996 .

[13]  Aleda V. Roth,et al.  Achieving World Class Service: An Anglo-American Benchmark Comparison of Service Practice and Performance , 1997 .

[14]  Primoz Perc,et al.  A Maturity Model for Quality Improvement in Knowledge Management , 2002 .

[15]  Philip W. Goetz.  The New Encyclopaedia Britannica , 1991 .

[16]  Thomas H. Davenport,et al.  Book review:Working knowledge: How organizations manage what they know. Thomas H. Davenport and Laurence Prusak. Harvard Business School Press, 1998. $29.95US. ISBN 0‐87584‐655‐6 , 1998 .

[17]  S Elliott,et al.  Sharing knowledge and best practices: the hows and whys of tapping your organization's hidden reservoirs of knowledge. , 1999, Health Forum journal.

[18]  Carla O'Dell,et al.  Knowledge transfer: Discover your value proposition , 1999 .

[19]  Gustavo Stubrich.  The Fifth Discipline: The Art and Practice of the Learning Organization , 1993 .

[20]  Martha de Jager,et al.  The KMAT: benchmarking knowledge management , 1999 .

[21]  Collins Dictionaries.  Collins English Dictionary , 1991 .