Information Process Maturity Model

This article describes the Information Process Maturity Model, which was modeled after the software industry's Capability Maturity Model, to guide managers of information-development groups in assessing and improving the work of their organizations. The model describes five levels of maturity: ad-hoc, rudimentary, organized and repeatable, managed and sustainable, and optimizing. The model currently explores ten characteristics of organizations to determine their level: organizational structure, quality assurance, planning, estimating and scheduling, hiring and training, information design, cost control, quality management, change management, and collaboration. The article looks forward to how the model is evolving in response to changes in technology and practice. The model is managed and updated by The Center for Information Development Management, CIDM, an organization for managers of information development.