论文信息 - The Role of Local Agencies in Developing Community Participation in E-Government and E-Public Services

The Role of Local Agencies in Developing Community Participation in E-Government and E-Public Services

The aim of this chapter is to discuss how local agencies found that they had to create partnership approaches and experiment with research and design methodologies in the planning and design of e-services. The design and planning of e-services involves both technological and organizational change, which has resulted in local service providers forming partnerships to plan and implement eservices. The development of e-services raises issues beyond technological and organizational change to the consideration of how people participate in the design and use of new services. Those involved in the planning of e-services have had to adapt to address these issues. This has led to the development of partnerships to plan and implement e-government and e-services and adaptations of participatory approaches in designing e-services. The structure of the chapter is: first the background to e-services is discussed; then the issues of design and partnerships are considered. This is followed by a section exploring the rethinking of participation before an outline of the methods employed in the case studABSTRACT

Bridgette Wessels | B. Wessels

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