What shapes fieldworkers' knowledge sharing when government operation goes mobile?

Effective knowledge sharing and collaborations among public servants enhances the collective innovation capability of the government. Taking a grounded approach, this study investigated what shapes fieldworkers' collaboration when government operation goes mobile? Building on empirical data, the study argues that although the use of mobile technology in government operations do improve the speed of communication and the efficiency of government operations, there are still challenges public sectors need to address before moving forward.

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