A novel approach for supplier selection based on the Kano model and fuzzy MCDM

This paper proposes a three-phase approach for supplier selection based on the Kano model and fuzzy Multi Criteria Decision-Making. Since the supplier selection problem involves different criteria, quality attributes have been assumed to denote the importance weight of the criteria for supplier selection. Furthermore, to consider the inherent vagueness of human thought, a fuzzy logic has been utilised. Initially, the importance weight of the criteria has been calculated using a fuzzy Kano questionnaire and fuzzy analytic hierarchy process. In the second phase, the Fuzzy TOPSIS technique has been used to screen out in capable suppliers. Finally, in the third phase, the filtered suppliers which are qualified, once again will be evaluated by the same approach for the final ranking. The proposed approach has also been examined in a case study.

[1]  Huseyin Basligil,et al.  Pre-selection of suppliers through an integrated fuzzy analytic hierarchy process and max-min methodology , 2010 .

[2]  Paul Young,et al.  Supplier selection paradigm: An integrated hierarchical QFD methodology under multiple-criteria environment , 2010, Appl. Soft Comput..

[3]  Chin-Tsai Lin,et al.  An ERP model for supplier selection in electronics industry , 2011, Expert Syst. Appl..

[4]  Ching-Hsue Cheng,et al.  Fuzzy hierarchical TOPSIS for supplier selection , 2009, Appl. Soft Comput..

[5]  Selim Zaim,et al.  Analyzing business competition by using fuzzy TOPSIS method: An example of Turkish domestic airline industry , 2011, Expert Syst. Appl..

[6]  Desheng Dash Wu,et al.  Fuzzy multi-objective programming for supplier selection and risk modeling: A possibility approach , 2010, Eur. J. Oper. Res..

[7]  B. Vahdani,et al.  Selecting suppliers using a new fuzzy multiple criteria decision model: the fuzzy balancing and ranking method , 2010 .

[8]  Reza Farzipoor Saen,et al.  Suppliers selection in the presence of both cardinal and ordinal data , 2007, Eur. J. Oper. Res..

[9]  Cevriye Gencer,et al.  Analytic network process in supplier selection: A case study in an electronic firm , 2007 .

[10]  Chen-Tung Chen,et al.  A fuzzy approach for supplier evaluation and selection in supply chain management , 2006 .

[11]  Ali Shanian,et al.  A material selection model based on the concept of multiple attribute decision making , 2006 .

[12]  R. J. Kuo,et al.  Developing a supplier selection system through integrating fuzzy AHP and fuzzy DEA: a case study on an auto lighting system company in Taiwan , 2010 .

[13]  A. Ravi Ravindran,et al.  Vendor selection in outsourcing , 2007, Comput. Oper. Res..

[14]  Jennifer Blackhurst,et al.  AIDEA: a methodology for supplier evaluation and selection in a supplier-based manufacturing environment , 2007, Int. J. Manuf. Technol. Manag..

[15]  Mithat Zeydan,et al.  A combined methodology for supplier selection and performance evaluation , 2011, Expert Syst. Appl..

[16]  Kwai-Sang Chin,et al.  A note on the application of the data envelopment analytic hierarchy process for supplier selection , 2009 .

[17]  R. Ramanathan.  Supplier selection problem: integrating DEA with the approaches of total cost of ownership and AHP , 2007 .

[18]  Arash Shahin,et al.  Integration of FMEA and the Kano model , 2004 .

[19]  Yu-Cheng Lee,et al.  A new fuzzy concept approach for Kano's model , 2009, Expert Syst. Appl..

[20]  N. Kano,et al.  Attractive Quality and Must-Be Quality , 1984 .

[21]  Hsu-Shih Shih,et al.  A hybrid MCDM model for strategic vendor selection , 2006, Math. Comput. Model..

[22]  Robert J. Vokurka,et al.  Mapping the future of supply chain management: a Delphi study , 2009 .

[23]  Chung-Hsing Yeh,et al.  Inter-company comparison using modified TOPSIS with objective weights , 2000, Comput. Oper. Res..

[24]  Manoj Kumar Tiwari,et al.  Global supplier selection: a fuzzy-AHP approach , 2008 .

[25]  Jafar Razmi,et al.  Supplier selection and order allocation based on fuzzy SWOT analysis and fuzzy linear programming , 2011, Expert Syst. Appl..

[26]  M. T. Isaai,et al.  Intelligent timetable evaluation using fuzzy AHP , 2011, Expert Syst. Appl..

[27]  Anjali Awasthi,et al.  A fuzzy multicriteria approach for evaluating environmental performance of suppliers , 2010 .

[28]  Sheng-Hshiung Tsaur,et al.  The evaluation of airline service quality by fuzzy MCDM. , 2002 .

[29]  Lotfi A. Zadeh,et al.  Fuzzy Sets , 1996, Inf. Control..

[30]  Gary W. Dickson,et al.  AN ANALYSIS OF VENDOR SELECTION SYSTEMS AND DECISIONS , 1966 .

[31]  Ravi Shankar,et al.  Selection of logistics service provider: An analytic network process (ANP) approach , 2007 .

[32]  Desheng Dash Wu,et al.  Supplier selection: A hybrid model using DEA, decision tree and neural network , 2009, Expert Syst. Appl..

[33]  M. Bevilacquaa,et al.  A fuzzy-QFD approach to supplier selection , 2015 .

[34]  Selim Zaim,et al.  An application of data envelopment analytic hierarchy process for supplier selection: a case study of BEKO in Turkey , 2007 .

[35]  Weijun Xia,et al.  Supplier selection with multiple criteria in volume discount environments , 2007 .

[36]  S. Vinodh,et al.  Application of fuzzy analytic network process for supplier selection in a manufacturing organisation , 2011, Expert Syst. Appl..

[37]  D. Chang.  Applications of the extent analysis method on fuzzy AHP , 1996 .

[38]  Kamran Shahanaghi,et al.  Integrating fuzzy TOPSIS and multi-period goal programming for purchasing multiple products from multiple suppliers , 2011 .

[39]  Raquel Florez-Lopez,et al.  Strategic supplier selection in the added-value perspective: A CI approach , 2007 .

[40]  Mehmet Sevkli,et al.  An application of the fuzzy ELECTRE method for supplier selection , 2010 .

[41]  Srinivas Talluri,et al.  A Supply Risk Reduction Model Using Integrated Multicriteria Decision Making , 2008, IEEE Transactions on Engineering Management.

[42]  P.-T. Chuang,et al.  Combining the Analytic Hierarchy Process and Quality Function Deployment for a Location Decision from a Requirement Perspective , 2001 .

[43]  Ashraf Labib,et al.  A supplier selection model: a comparison of fuzzy logic and the analytic hierarchy process , 2011 .