Análise e melhoria do processo de avaliação dos impactos econômicos, sociais e ambientais de tecnologias da Embrapa Pecuária Sudeste Analysis and improvement of the process of economic, social, and environmental impact assessment of technologies from Embrapa Pecuária Sudeste

The main objective of this study was to use the business process management methodology to strengthen the process of "Economic, social, and environmental impact assessment of technologies from Embrapa Pecuaria Sudeste". A methodology based on the PDCA cycle was used, which allowed the indication of the key point (inventory of technology), the critical success factor (selection of the adopted technologies), the main problem (non-assessment of technology), and major causes of the problem. The advantages obtained with the implementation of the BPM are: providing information to process managers and quality work since this analysis clearly defined the objective, customers, performance indicators, products, and expected results. The importance of an organized and available database that provides information on demands, research results, and the development stage of technologies was verified. Internal clients were made aware of the process importance. The process also proved a useful tool for the RD 2) elaboracao e execucao de projetos; 3) difusao, transferencia e inovacao; e 4) avaliacao de impactos. Verificaram-se varias descontinuidades no processo gerencia de P&D. A Analise e Melhoria de Processos - AMP pode ser assimilada e posta em pratica por instituicoes de pesquisa publica, e deve ser estimulada constantemente para ser assimilada e praticada. Palavras-chave: Gestao de processos. Melhoria da qualidade. Ciclo PDCA. Brainstorming.