Conceptual Models for Integrated Public Service Co-Creation and Provision

Integrated Public Services (IPS) lie at the heart of eGovernment. The European Union has proposed an IPS conceptual model and guidelines for IPS provision. In addition, it has developed the Core Public Service Vocabulary (CPSV) to be used as a standard data model for public services. These models however need to be further enhanced to support personalised and inclusive IPS co-creation and provision. They also need to be supported by an IPS holistic framework to provide practical guidelines and recommendations to practitioners. In this workshop we will first present a number of user stories and scenarios. We will then discuss IPS and CPSV shortcomings. We will present possible IPS and CPSV enhancements as well as factors shaping the IPS holistic framework and, finally, we will discuss alternatives with participants.