Digital Innovation and Business Process Management: Opportunities and Challenges as Perceived by Practitioners

This report summarizes a large-scale online workshop series focusing on the connection between digital innovation and business process management (BPM). The motivation behind our format was to complement the primarily conceptual claims in this field of research with in-depth insights from organizational practice. The format covered four consecutive onehour workshops, each involving an average number of 120 practitioners and several academics. Each workshop shed light on specific aspects that appear important in the context of digital innovation and BPM. We collected data by means of discussions during the sessions, as well as from two surveys completed respectively before and after the workshop. Based on our findings, we identify three research directions to advance research on the intersection of digital innovation and BPM. We suggest (1) exploring the role of BPM in digital innovation, (2) scoping digital innovation activities within BPM projects, and (3) aligning organizational structures to support BPM-driven digital innovation activities. We point to several concrete avenues for future empirical research in this field.

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