论文信息 - Mapping the context and practice of training, development and HRD in European call centres - 字舞流文

Mapping the context and practice of training, development and HRD in European call centres

John P. Wilson | Ronan Carbery | T. Garavan | Valerie Shanahan | Christer Strandberg | A. Grip | C. Cross | Inga Sieben | C. Gubbins | C. Hogan | M. McCracken | N. Heaton